21536 - Digital Learning and Delivery Officer (IRCC)
Ministry of JusticeJobsCloseBy Editorial Insights
London based fixed-term HEO Digital Learning and Delivery Officer (IRCC) for the Ministry of Justice offers hybrid working and a salary of £40,014 to £42,859. The role designs, builds and delivers digital learning resources for Judicial Office Holders in response to the IRCC, over a two-year period from October 2026, and increases confidence with new technologies including AI-enabled tools. You will create online and face-to-face training, support filming and editing, and collaborate with Course Directors, IT Liaison Judges and senior colleagues to identify needs and priorities while ensuring accessibility and inclusive design. Essential: proven digital training design and delivery, high digital literacy (Microsoft 365/Teams), strong stakeholder engagement, ability to manage competing priorities. Desirable: Articulate Rise, Copilot, video production. Apply with evidence aligned to Civil Service behaviours Communicating and Influencing, Working Together, Managing a Quality Service and Delivering at Pace; Counter Terrorism Check and nationality rules apply; some travel and hybrid working.
General Information
Descriptions & requirements
The Digital Learning Design and Delivery Officer will play a key role in designing and delivering digital skills training and developing digital learning resources for Judicial Office Holders. A primary focus of this role will be to design and deliver training solutions that support judicial office holders to adapt to changes introduced as a result of the Independent Review of the Criminal Courts (IRCC), over a two-year period commencing from October 2026.
The postholder will also help build digital confidence in relation to judicial day-to-day digital working and new and emerging technologies, including (for example) new AI-enabled tools introduced into court systems and processes. The role will also provide flexible support to wider digital learning activities undertaken by the College’s Digital Learning Service, including filming, editing and the development and maintenance of various digital training resources.
Responsibilities, Activities & Duties:
- Design, develop, deliver and maintain digital learning resources and activities for Judicial Office Holders (to in particular encompass training needs arising out of and connected to the IRCC), using a blend of online, face-to-face and self-directed learning approaches.
- Facilitate engaging digital skills sessions, webinars, demonstrations and workshops for a range of judicial audiences, adapting delivery style to different levels of confidence and experience.
- Develop digital learning resources to support training delivery, including presentations, guidance materials, e-learning content and other digital assets.
- Work with Judicial Course Directors, Training Leads, IT Liaison Judges, senior judiciary, HMCTS and Judicial Office colleagues to identify learning needs, agree priorities and ensure training products meet user needs.
- Support Judicial Office Holders to build confidence in new and emerging technologies, including AI-enabled tools, by translating complex digital concepts into clear, practical learning.
- Ensure all learning products and delivery methods meet accessibility requirements and reflect good practice in inclusive digital learning design.
- Contribute flexibly to wider Digital Learning Service activity, including filming, editing and the development of digital resources for other training areas where required.
- Manage competing priorities and respond effectively to urgent training requirements, keeping stakeholders informed of progress, risks and timescales.
- Keep up to date with developments in digital learning practice and emerging technologies and contribute ideas for continuous improvement.
- Experience of designing and delivering digital training and learning resources in online and face-to-face environments.
- Confidence in delivering training, demonstrations or presentations to groups.
- High level of digital literacy and confidence using a range of digital tools to support learning and collaboration, for example Microsoft 365 and Teams.
- Ability to support users to build confidence in digital working and adapt to new and emerging technologies, including AI-enabled tools.
- Ability to develop clear, engaging and accessible digital learning materials and resources.
- Strong stakeholder engagement and influencing skills, with the ability to build effective working relationships with a wide range of colleagues and senior stakeholders.
- Ability to manage competing demands, work at pace and maintain quality when priorities change.
- Ability to work collaboratively across teams and contribute flexibly to wider service priorities.
- Understanding of accessibility and inclusive practice in digital learning and training delivery.
- Experience of creating e-learning content using authoring tools such as Articulate Rise or similar.
- Experience of designing or delivering learning relating to Microsoft 365, Copilot Chat or other AI-enabled tools.
- Experience of filming, editing or supporting video and digital content production using tools such as Final Cut Pro or similar.
- Understanding of adult learning principles and how to apply them in digital skills training.
- Experience of working with Judicial Office Holders or knowledge of the judiciary or wider justice system.
The Judicial College is responsible for the training of Judicial Office Holders. Within the College, the Digital Learning Service supports the design and delivery of high-quality digital training interventions and resources used across training programmes. The team works closely with Course Directors and Training Leads, IT Liaison Judges, senior judiciary, HMCTS and Judicial Office colleagues to develop learning that is accessible, timely and responsive to operational need.
This post sits within the Judicial College and reports to the Digital Learning Design Team Manager. The role will be based at the Judicial College office at the Royal Courts of Justice, in London, and will occasionally need to travel across England and Wales to support training delivery and the wider business need.
The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005.
In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland.
The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions.
We are an Arm’s Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities.
See JO staff talk about working here: https://design102.wistia.com/medias/uhgtmbtnlv
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]);
- To Ministry of Justice Resourcing team ([email protected]);
- To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
Reserve list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
MoJ:
If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]
Please quote the job reference: 21536
HMPPS
If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]
Please quote the job reference: 21536
Job Description Attachment
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HEO IRCC Digital Learning 2YR FTC (Final).docx (Job Description Attachment)
Application form stage assessments
Interview stage assessments
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Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.