23312 - Digital Support Executive Officer

Keeping digital services running for the Parole Board

The Ministry of Justice is hiring for a Digital Support Executive Officer to support the Parole Board, a public body that helps determine if someone can safely be released from prison. Based in London, the board sits in the head office with about 150 staff there and roughly 300 members nationwide who review cases and attend hearings. The role sits in a hybrid setup, with full-time hours and a focus on keeping IT support flowing for a mix of staff and members who work remotely or on site. This is a good fit for someone who enjoys helping people solve technology problems and wants to contribute to a public-sector IT environment that values learning and development.

The successful candidate will be at the front line of IT support, assisting Parole Board members and staff with day-to-day technical issues and handling transcript requests. You’ll troubleshoot, log incidents, and escalate when necessary, acting as the first point of contact for remote users. You’ll also support ongoing digitalisation projects and play a hands-on role in ensuring services stay available during important hearings and events.

What you need to succeed

To be considered, you should bring experience working within multi-stakeholder environments and the ability to adapt to different systems and processes on the fly. You’ll need strong communication skills to explain technical issues in plain English and to manage a high volume of inquiries with composure. The role also calls for solid problem-solving abilities and a self-starting approach, as you’ll work both autonomously and as part of a wider IT team.

• Experience navigating a multi-party environment and coordinating with various stakeholders
• Capacity to switch between different systems and processes quickly
• Skill at translating technical details into clear, non-technical language
• Proven ability to communicate well and resolve issues effectively

• Knowledge or hands-on experience with IT systems and software, especially SharePoint, Office 365, and Azure
• Experience handling first or second-line IT queries

Pay, hours and practical details

The salary range for this fixed-term civil service post is £28,605 to £35,040 per year. It’s a full-time role, typically aligned with 37 hours per week, and the Parole Board supports flexible, part-time and job-sharing arrangements when the business needs permit. The position is based in London with a hybrid working pattern, and a single vacancy is available on the external recruitment track.

Security and eligibility matter here. Candidates must meet the Baseline Personal Security Standard (BPSS) before appointment, and the Civil Service Nationality Rules apply, allowing eligibility for UK nationals and other groups as detailed by the department. The selection process uses Success Profiles and will assess behaviours (including delivering a quality service, changing and improving, and delivering at pace) as well as experience. Training is provided across all areas, so you’ll get up to speed on the tools and processes you’ll use day to day.

Other practical details include a standard package of civil-service benefits. Annual leave starts at 25 days and rises to 30 days after five years of service, with the option to buy or sell up to three days in a year. There are pension options, extensive training opportunities, and networks supporting teams across diverse backgrounds. The role also acknowledges family-friendly policies and access to flexible benefits. For those considering location and schedule, the board’s flexible working policy applies in many offices, with standard full-time hours of 37 per week and pro-rata adjustments for part-time work.

Important process notes include that a reserve list may be held for up to 12 months, and the closing date for applications is 02 November 2026. The job reference is 23312, and candidates will be evaluated under a framework that includes lead behaviours and experience at sift and interview stages. If you’re shortlisted, you’ll need to bring photographic ID and two proof-of-address documents dated within the last three months.

Tips to help you put your best foot forward

Lead with your most relevant experience. In your CV, place examples that show you’ve worked with multiple stakeholders and adapted quickly to new systems, since these are the must-have elements the board is seeking.

Demonstrate how you explain technical issues in plain English and how you handle a flood of emails or requests. Use a concrete instance where you diagnosed a problem, clarified facts, and delivered a clear resolution in a timely manner, ideally tied to a first- or second-line IT scenario.

Prepare for the interview by thinking through examples that map to the required behaviours: delivering a quality service, adapting quickly to change, and maintaining momentum under pressure. Be ready to discuss how you prioritise tasks and maintain effective communication during IT incidents or project work.

Have a thoughtful question ready for the panel, such as how the Transformation Hub collaborates with frontline IT support to drive the Parole Board’s digitalisation projects, or what onboarding looks like given that full training is provided. You could also ask how success is measured for the role in the first six months and what key priorities the team expects you to tackle early on.

How to apply

To pursue this opportunity, reference job 23312 when you reach out. If you need assistance, contact the MoJ recruitment team at [email protected] or call 0345 241 5359 (Monday to Friday, 8am–6pm). If you’re applying through HMPPS channels, you can use 0345 241 5358 or the same email. Be prepared to quote the job reference 23312 on your communications. The closing date for applications is 02 November 2026.