Accommodation Service Manager - Dandenong and Carnegie

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Claro Disability Services is seeking an Accommodation Services Manager to lead daily operations across a Carnegie based portfolio, delivering high quality, person centred care for clients with complex needs. Reporting to the Area Manager, you will mentor a dedicated team, drive service delivery, and build strong relationships with clients, families and community partners while ensuring compliance. The ideal candidate has proven leadership in disability or aged care, knowledge of NDIS, and a passion for outcomes. Essential requirements include a current National Police Check, NDIS Worker Screening Clearance, and valid work rights. Apply via the button, with early shortlisting possible; enjoy flexible work options and a monthly rostered day off. Guidance: tailor your CV to demonstrate measurable improvements in care plans, rostering efficiency, and incident resolution, and give concrete examples of leading teams to achieve person centred goals.

Lead with excellence while shaping the delivery of high ended, person-centered care. As the Accommodation Services Manager, you will oversee daily operations across your portfolio, ensuring seamless service delivery while leading a driving a dynamic team.

Who we are:  

At Claro, we support people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity: 

Reporting to the Area Manager, the Accommodation Services Manager will lead, mentor, and develop a dedicated team, foster a culture of excellence, and build strong relationships with clients, families, and community partners.

This is a vital leadership role supporting individuals with disabilities and complex needs, ensuring they receive exceptional, personalised care.

Key Responsibilities:

• Oversee daily operations across your portfolio, ensuring seamless service delivery 
• Lead, mentor, and develop a passionate team committed to quality care 
• Ensure clients achieve their goals through personalised plans that promote independence, social engagement, and wellbeing 
• Build and maintain positive relationships with clients, families, community organisations, and stakeholders
• Responding to incidents and feedback in a timely manner
• Support the development and review of care plans and documentation 
• Ensure compliance with policies, procedures, and legislative requirements 

What Success Looks Like:

• Clients and their families feel supported, engaged and respected
• Support workers are confident, capable and well supported
• Rostering and operational processes run smoothly

To be successful in this role you will have: 

• Proven leadership experience in community services, disability, or aged care; ideally within NDIS 
• Qualifications in Community Services, Management, Business, or related fields are desirable 
•  A passion for delivering person-centred, high-quality support 
• Strong team-building skills and a track record of developing high-performing teams 
• Proven operational performance management skills in alignment with performance targets and KPIs.

Additional Requirements: 

• Current National Police Check
• NDIS Worker Screening Clearance (or willing to obtain)
• Evidence of current work rights in Australia

What’s in it for you: 

• Opportunity to work for a rapidly growing disability provider
• Friendly team environment with a great community care spirit
• Flexible work initiatives for real work-life-balance including a monthly rostered day off
• Monthly Shine Awards
• Novated vehicle leasing

How to apply

To apply select the ‘apply’ button below and you will be redirected to our website to commence your application.

Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today! 

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people