Accommodation Services Manager - Gippsland

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Claro Disability Services seeks an Accommodation Services Manager to lead Gippsland operations, delivering person-centered care while guiding a team and building relationships with clients and families. You will oversee service delivery, develop and review care plans, manage incidents and feedback, and ensure compliance while driving performance against KPIs. The ideal candidate has proven leadership in community services, disability or aged care, ideally with NDIS experience, and a passion for independence and wellbeing. To apply, tailor your resume with outcomes, highlight team development and rostering, confirm work rights and be prepared for a police check and NDIS clearance, and submit via the apply button on Claro’s site; shortlisting may occur.

Lead with excellence while shaping the delivery of high ended, person-centered care. As the Accommodation Services Manager, you will oversee daily operations across your portfolio, ensuring seamless service delivery while leading a driving a dynamic team.

Who we are:  

At Claro, we support people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity: 

Reporting to the Area Manager, the Accommodation Services Manager will lead, mentor, and develop a dedicated team, foster a culture of excellence, and build strong relationships with clients, families, and community partners across the Gippsland region.

This is a vital leadership role supporting individuals with disabilities and complex needs, ensuring they receive exceptional, personalised care.

Key Responsibilities:

• Oversee daily operations across your portfolio, ensuring seamless service delivery 
• Lead, mentor, and develop a passionate team committed to quality care 
• Ensure clients achieve their goals through personalised plans that promote independence, social engagement, and wellbeing 
• Build and maintain positive relationships with clients, families, community organisations, and stakeholders
• Responding to incidents and feedback in a timely manner
• Support the development and review of care plans and documentation 
• Ensure compliance with policies, procedures, and legislative requirements 

What Success Looks Like:

• Clients and their families feel supported, engaged and respected
• Support workers are confident, capable and well supported
• Rostering and operational processes run smoothly

To be successful in this role you will have: 

• Proven leadership experience in community services, disability, or aged care; ideally within NDIS 
• Qualifications in Community Services, Management, Business, or related fields are desirable 
•  A passion for delivering person-centred, high-quality support 
• Strong team-building skills and a track record of developing high-performing teams 
• Proven operational performance management skills in alignment with performance targets and KPIs.

Additional Requirements: 

• Current National Police Check
• NDIS Worker Screening Clearance (or willing to obtain)
• Evidence of current work rights in Australia

What’s in it for you: 

• Opportunity to work for a rapidly growing disability provider
• Friendly team environment with a great community care spirit
• Flexible work initiatives for real work-life-balance including a monthly rostered day off
• Monthly Shine Awards
• Novated vehicle leasing

How to apply

To apply select the ‘apply’ button below and you will be redirected to our website to commence your application.

Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today! 

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people