Account Management Professional
BT GroupJobsCloseBy Editorial Insights
BT Group is seeking an Account Management Professional in Glasgow for a full-time onsite desk-based role focused on managing and growing a portfolio of around 100 mid-market accounts (50–249 employees). You’ll own the forecast, hit weekly and monthly targets, and proactively sell by phone while building trusted relationships with senior decision-makers. You’ll manage the end-to-end journey from first contact to renewal, with autonomy backed by visible leadership and cross-functional support. Essential skills include CRM proficiency, self-management, resilience, and a proven ability to work to targets. Tips: tailor your CV to highlight pipeline management, upsell and cross-sell wins with measurable results, and demonstrate alignment with BT’s customer-first, inclusive culture, plus comfort with telecoms or tech sales.
Location: Glasgow
About the role
This is a desk‑based sales role focused on managing and growing a portfolio of mid‑market customers (typically 50–249 employees). You’ll own a defined account base of around 100 business customers, building strong relationships, identifying opportunities, and proactively selling BT solutions that help customers grow and operate more effectively.
This is a hands‑on, phone‑led sales role where success comes from strong engagement, consistent activity, and ownership of your pipeline and targets. You’ll work with customers end‑to‑end — from relationship building and active selling through to renewal, upsell, and ongoing account management.
Mid‑Market sits at a strategic sweet spot — large enough to sell meaningful, complex solutions, but agile enough to avoid enterprise‑level bureaucracy. You’ll have direct access to decision‑makers, faster sales cycles, and the opportunity to see real impact from the relationships you build.
You’ll be trusted to run your own accounts, supported by strong, visible leadership, regular coaching, and a team culture that values performance, resilience, and collaboration.
What you’ll be doing
- Proactively selling over the phone, identifying upsell and cross‑sell opportunities within existing accounts
- Building trusted relationships with decision‑makers, often MDs or senior leaders
- Owning your forecast and performance, working to weekly and monthly sales targets
- Managing your own CRM, pipeline, and time, with autonomy to run your account base effectively
- Working closely with internal teams (billing, back office, specialists) to deliver for customers
- Navigating internal processes to ensure deals progress smoothly and customers have a positive experience
Essential Skills / Experience
Experience working to sales targets and forecasts
Organisational and administrative skills
Comfortable managing CRM systems and internal processes
Able to work autonomously, prioritising effectively and managing time well
Resilient and comfortable navigating complexity
Desirable Skills / Experience
Telecoms, connectivity, or technology sales exposure
Experience managing customer relationships across the full lifecycle
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 50% on target bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK
We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.