Account Manager

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Merck Group is seeking a Strategic Bioprocessing Account Manager in ANZ to drive growth and protect revenue across a strategic portfolio of biotech and pharmaceutical accounts. Based in Sydney with in-field presence and interstate travel, you will build relationships with decision makers, execute value-based selling, and collaborate with Marketing, Technical Specialists, and Supply Chain to ensure tailored proposals and timely delivery. The ideal candidate has 1-3 years in B2B sales or technical sales, a Science or Engineering degree, and strong communication, negotiation, and CRM skills. To apply, tailor your resume to highlight complex solution selling, quantify wins, demonstrate cross-functional collaboration, and show alignment with Merck’s RAP and inclusion initiatives.

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

The Strategic Account Manager (SAM) territory is comprised of majority Strategic customers as per the PS Customer Stratification model. In-field presence and interstate business travel is a strong expectation of the role.

Your Role:
As a Bioprocessing SAM, you will be responsible for driving growth and protecting revenue across a strategic portfolio of biotechnology and pharmaceutical accounts in the ANZ region. You will develop deep relationships with key stakeholders, understand customer needs, and deliver high-value solutions that advance customer success and Merck KGaA’s market leadership.

Key Responsibilities:

• Sales Growth & Strategic Execution
  • Achieve sales targets within the assigned territory through proactive execution of sales strategies and value-based selling.
  • Defend and grow account sales across customer segments using solution selling and a strong understanding of the bioprocessing industry.
  • Submit accurate sales forecasts and pipeline updates in a timely manner.

• Customer Engagement & Account Development
  • Build and maintain strong relationships with key decision makers, influencers, and opinion leaders in biotechnology and pharmaceutical accounts.
  • Develop and manage account profiles to identify growth opportunities and align with global account strategies.
  • Actively manage the customer journey using digital and in-person touchpoints to enhance engagement and deliver solutions that meet evolving needs.

• Cross-Functional Collaboration & Operational Excellence
  • Collaborate closely with internal teams including Marketing, Technical Specialists, Customer Service, Distribution, and Supply Chain to ensure seamless service and solution delivery.
  • Prepare and coordinate commercial proposals, quotations, and technical documents tailored to customer requirements.
  • Support inventory planning and product delivery schedules for key customers.

• Market Presence & Thought Leadership
  • Participate in industry trade shows, seminars, and conferences to promote Merck KGaA’s capabilities and stay abreast of market trends.
  • Leverage digital tools, CRM platforms, and market intelligence to drive informed decision-making and customer engagement.

Who You Are:

You are a driven and adaptable sales professional with strong scientific foundations and a passion for delivering value in the bioprocessing, life science, or pharmaceutical industry. You thrive in a dynamic, customer-facing role and bring a blend of technical acumen, commercial savvy, and collaborative spirit to everything you do.

• A self-starter with 1–3 years of relevant experience in sales or technical sales, ideally in biomanufacturing, pharmaceuticals, or life sciences.
• Hold a degree in Science or Engineering, specialising in Biotech, Life Sciences, or Chemistry.
• Demonstrated success in complex solution-based selling, project management, and account development within a business-to-business setting.
• Skilled in influencing and building relationships across internal and external stakeholders, including cross-functional and global teams.
• Strong communicator with excellent interpersonal, negotiation, and presentation skills.
• Tech-savvy and comfortable using CRM systems, digital tools, and data analytics to drive performance and insights.
• Organized and efficient, with strong time management and business acumen.
• Highly collaborative, agile, and growth-oriented, with the ability to adapt and thrive in a fast-paced, matrixed environment.
• Possess or willing to obtain a valid driver’s license and have access to a personal vehicle for customer visits.

At Merck ANZ, we are committed to advancing reconciliation through meaningful action, collaboration, and cultural respect. Our Innovate Action Plan (RAP) represents the next phase of our journey to strengthen relationships with First Nations people and communities. We are focusing on tangible actions including increasing employment pathways for First Nations peoples and enhancing capabilities within our workforce

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!