Account Manager

JobsCloseBy Editorial Insights

Dexterra Group seeks an Account Manager to oversee custodial services in facility management, leading client relationships, P&L, HR, safety, and operational excellence. Based onsite in Brantford, hours Tue to Sat 11:00am to 7:30pm, with potential changes for client needs. The role requires at least five years in integrated facilities management, relationship building, and talent development. You will map client network, set performance expectations, and apply Miller Heiman selling principles, Tenacity Client for Life, and succession planning. Tips: tailor your resume to show client retention, cost controls, safety results, and leadership impact; show adaptability and willingness to recruit and develop Dexterra people. A clean criminal record and alignment with inclusion values are essential.

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As an Account Manager (Facility Management/Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Position Hours: Tuesday to Saturday 11:00am to 7:30pm (Subject to Change to meet client requirements)

Your work will include:

•  Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
•  Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
• Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
• Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met.
• Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
• Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.
• Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Follow Dexterra on LinkedIn and Facebook. 

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum of 5 years of operational experience in Integrated Facilities  Management
•  Awareness of technical elements needed to deliver services support
• Attracts, develops and retains employees, providing a safe, supportive work environment, supporting people strategies
• A clear criminal record check is required for this role.

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.