Account Manager
EricssonJobsCloseBy Editorial Insights
Ericsson is hiring an Account Manager for its Switzerland team to drive business growth through deep customer understanding, with a focus on complex Core/IMS migrations and interworking, cross-functional orchestration, risk management, executive engagement, and turning data into clear value stories. You will manage end-to-end relationships, create account plans, conduct market analysis, drive insight selling, negotiate profitable contracts, and lead cross-functional delivery while ensuring policy compliance. The ideal candidate brings strong IT telecom know-how, the ability to align technical solutions with business goals, and fluency in 5GC/EPC, IMS/VoLTE/VoNR, plus UDM/HSS basics and PCF/PCRF. For applicants, tailor your resume to show measurable outcomes, cross-functional leadership, and executive stakeholder engagement; highlight problem solving and readiness to be onsite in Bern as part of Ericsson’s inclusive culture.
Join our Team
About this opportunity:
Join Ericsson’s Switzerland team as an Account Manager to drive business development through deep customer understanding. This role focuses exclusively on complex Core/IMS migrations and interworking, cross functional orchestration, risk management, executive engagement, and turning data into clear value stories. We manage end-to-end customer relationships with strategic alignment and results-driven culture emphasizing customer intimacy and technical depth.
What you will do:
- Account plan, manage and expand customer relationships
- Conduct market analysis to identify opportunities and growth areas
- Manage business risk and implement mitigation strategies
- Execute insight selling to meet client needs effectively
- Negotiate profitable contracts with precision
- Lead commercial management across business activities
- Drive strategic conversations and identify expansion opportunities
- Serve as trusted advisor to key decision-makers
- Orchestrate cross-functional execution across internal teams
- Ensure compliance with Ericsson policies.
The skills you bring:
- Strong customer engagement capabilities with IT/Telecom industry knowledge
- Ability to align technical solutions with business goals
- Expertise in market analysis and business risk management
- Proficiency in insight selling and contract negotiation
- Core fluency (dual mode 5GC/EPC, N26), IMS/VoLTE/VoNR & EPS FB
- Policy/charging (PCF/PCRF) and UDM/HSS basic knowledge
- Excellent communication and stakeholder management abilities
- Consultative selling and storytelling capabilities
- Situational agility and strategic sense-making
- Proactive, collaborative mindset with customer-first approach
- Passion for solving complex challenges and achieving ambitious targets
- Experience in cross-functional collaboration and enterprise environments.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Switzerland (CH) || Bern
Req ID: 781843