Account Manager - EMEA (German speaker)

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Account Manager - EMEA (German speaker) at Topsort is a full-time onsite role in Berlin, serving as the primary contact for strategic German-speaking clients, driving adoption, renewals and upsell while bridging product, support and engineering to resolve issues. You’ll prepare QBRs, use data to spot risks and opportunities, and communicate clearly on calls and in writing in a fast, collaborative culture. To apply, show 5+ years in client-facing roles in B2B SaaS or ad-tech, German C2, a proven ability to build trust, drive growth, and navigate ambiguity; quantify impact with retention or revenue improvements; tailor your resume and cover letter to Topsort’s mission and show results from day one.

We're quickly growing and super excited for you to join us!

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and are quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

At Topsort, we communicate openly and move fast. We say things as they are, challenge each other early, and embrace feedback with curiosity—it’s how we build better, faster. Every experiment has a purpose, and every outcome helps us make the next decision smarter. There’s no single formula for success here; we find what works, improve it, and scale it.

We’re collaborative internally and competitive externally—never the other way around. The pace is quick, sometimes a 100-mph kind of fast, and that’s what keeps it exciting. We act with intent, lift each other up, and turn bold ideas into real results. No endless meetings here—if it can be done today, it gets done today.

What is this role like？

We are looking for a driven and articulate Account Manager (German speaker) to join our growing EMEA team at Topsort. In this role, you’ll act as the primary point of contact for some of our most strategic clients—ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long-term retention and growth.

You will:

• Build and maintain trusted relationships with clients, becoming their go-to contact for all things Topsort.
• Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals.
• Act as the internal voice of the customer—collaborating with product, support, and engineering to resolve issues and improve the client experience.
• Prepare and lead QBRs, performance reviews, and product optimization sessions.
• Drive upsell opportunities and support commercial growth within assigned accounts.
• Track engagement and usage data to proactively spot risks and opportunities.
• Communicate clearly, consistently, and confidently—both in writing and on calls.

What We Think You Need to Be Successful

We’re open to candidates who don’t check every box but show strong potential.

Core Requirements & Experience

• Bachelor’s or Master’s degree
• 5+ years of work experience, 3+ years of experience in client-facing roles, ideally in account management, consulting, or customer success.
• Experience in B2B SaaS, ad-tech, martech, or data platforms.
• Strong interpersonal skills—you’re someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills, with a clear and concise style.
• Strong analytical mindset—you can interpret product data and turn it into client strategy.
• Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.
• German fluency (C2) is required.

Bonus Points

• Familiarity with retail, marketplaces, or media monetization.
• Fluency in additional languages beyond English and German.

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

We are proud to be an equal opportunity employer and to foster a workplace where diversity is valued and celebrated. We believe that diverse perspectives and experiences strengthen our teams and drive better outcomes. We respect and value any race, religion, color, national origin, ancestry, caste, gender, gender identity or expression, sexual orientation, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.

Do you sound like the right fit? Let's dive right in!