Account Manager - Local Shops

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Talabat, part of the Delivery Hero Group, is seeking an Account Manager for Local Shops in Dubai for a full-time onsite role. You will maintain relationships with restaurants, deliver excellent service to resolve issues, keep menus and content up to date, optimize content and delivery times, renegotiate commissions, drive advertising and promotions, and push shops toward digitalization and online payments while monitoring live status on the platform. The ideal candidate has a bachelor’s degree, 3–5 years in account management (FMCG, e-commerce or retail preferred), strong data analysis, and excellent communication and negotiation skills with a customer-centric, adaptable mindset. In applying, tailor your CV to show revenue impact, include metrics from past wins, and demonstrate cross-functional collaboration.

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary
We are looking for an Account Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

Qualifications

What’s on Your Plate?

• Maintain continuous business relationships with clients/ restaurants.
• Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ Shops and company.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, Delivery time).
• Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at Shops, banners and newsletter.
• Generating food coupons, promotions and vouchers from existing Shops. 
• Convince clients / restaurants for brand promotion of Talabat pictures.
• Transmission method optimization: -Convincing clients / Shops to implement a track order feature and changing the transmission method to WLA.
• Convince the Shop to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage Shops to subscribe to the online payment gateway.
• Coordinate with the Shop, if the restaurant is live or active on the Talabat website, checking and resolving the reason, such as shutting down or stopping delivery.
• Maintain accurate records of all sales and prospecting activities including:
  -Sales calls
  -Closed sales
  -Follow-up activities
  -Sales expense report
  -Presentations
  -Sales meeting report (new restaurant)
  -Daily signed contract report​​​​​

Additional Information

What Did We Order?

• Bachelor’s degree in any discipline
• Previous experience in FMCG,- E-commerce and retail companies is preferred
• From 3 to 5 years of experience holding the same title or relevant 
• Able to analyze data and sales statistics and curate a solution
• Excellent Communication & Negotiation skills
• Customer Oriented
• Adaptability & Flexibility