Account Manager | Mon-Fri, Full-time | Sydney, NSW

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An Account Manager role in Sydney CBD with Sodexo, overseeing corporate hospitality across Sydney and Melbourne and leading a team of 12 to deliver exceptional service and client experience. You’ll manage account facets including administration, budgets and KPIs, safety, events and activations, marketing and reporting, while driving cross-location collaboration. The ideal candidate has corporate hospitality or venue management experience, proven leadership, strong client relationships, budget control, and a hands-on service-driven approach. How to apply: tailor your resume to show multi-site management, measurable event outcomes, evidence of WHS compliance, and your right to work in Australia; add a short note on alignment with Sodexo values. Expect a phone screen.

Company Description

Why Join Sodexo? 

At Sodexo, you’ll be part of a team that keeps operations running smoothly and helps communities thrive every day. From corporate workplaces to remote and mine-site operations, your work will have real, visible impact where it matters most. We offer meaningful careers and opportunities to grow, in a culture where safety, inclusion, wellbeing and purpose shape how we work, so you can truly belong, act to make an impact, and thrive. 

What's the Role 

An exciting opportunity has become available for an experienced Account Manager to join our premium corporate hospitality team. Based onsite in Sydney CBD, this role will oversee operations across both our Sydney and Melbourne locations. 

As the key client contact, you will be responsible for managing all aspects of the account including administration, commercial performance, safety, marketing initiatives, events coordination, stakeholder engagement, reporting, and team leadership. Leading a team of approximately 12 hospitality professionals across both locations, you will drive a high-performing culture focused on exceptional service delivery and customer experience. 

You will play a pivotal role in ensuring exceptional service delivery, driving engagement initiatives such as themed events and Happy Hours, and maintaining strong client relationships while delivering against operational and financial objectives. 

Key Responsibilities 

• Oversee the day-to-day operations of the Sydney and Melbourne hospitality accounts.
• Lead, coach, and develop a team of approximately 12 hospitality professionals across multiple locations.
• Partner closely with the Head Chef to support kitchen operations, food production, and service delivery.
• Support the preparation and delivery of high-quality food and hospitality services.
• Drive team performance, training, engagement, and workforce planning initiatives.
• Act as the primary point of contact for client stakeholders, building and maintaining strong relationships.
• Manage account administration, reporting, compliance, safety, and culinary operations.
• Monitor budgets, commercial performance, and operational KPIs to achieve business objectives.
• Coordinate marketing initiatives, themed events, promotions, and Happy Hour activations.
• Plan and oversee corporate events, catering, and hospitality functions.
• Ensure compliance with workplace health and safety, food safety, and company policies.
• Prepare and present operational and performance reports to internal and external stakeholders.
• Work collaboratively with onsite teams to deliver an exceptional customer experience.
• Provide hands-on support during service periods, including front-of-house operations where required.
• Identify and implement opportunities for continuous improvement, innovation, and service excellence.

About You 

• Previous experience in Corporate Hospitality Account Management, Hospitality Management, Venue Management, or a similar leadership role.  
• Demonstrated experience leading and developing hospitality or service-based teams.
• Strong experience managing client relationships and stakeholder engagement.  
• Proven ability to manage budgets, commercial performance, and operational reporting. 
• Experience coordinating events, hospitality activations, or customer engagement initiatives.  
• Excellent organisational, administrative, and project management skills.  
• Strong understanding of workplace health and safety requirements.  
• Exceptional communication and presentation skills.  
• A hands-on leadership style with a passion for customer service.  
• The ability to manage multiple priorities across two locations.  
• Full unrestricted working rights within Australia. 

Why Choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?    

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.     

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.    

What are you waiting for? Submit your application today and become part of the Sodexo family!