Administration Officer (Sakina)

JobsCloseBy Editorial Insights

SEHA is hiring an Administration Officer (Sakina) for a full‑time onsite role in Abu Dhabi. You’ll coordinate with multiple departments, document issues, follow up on pending matters, handle reception tasks, manage meeting logistics, and maintain department filing systems and databases while ensuring equipment and supplies are in good order and delivering strong client service. Compliance with SEHA policies, regulatory training, confidentiality, and health and safety is essential. Required: Bachelor’s in Business Administration or equivalent (or a diploma with three extra years of experience); Master’s in English or related field is desirable. Tips: emphasize coordination, documentation, scheduling, database management, and customer service, especially in healthcare or facilities operations.

---

Key Responsibilities of the role Key Responsibilities of the role Corresponding Key Activities performed by the role Coordinating with various entities

Contacting other departments, entities, clients, employees (as appropriate) to discuss issues/cases

 

Documenting appropriate information and discussing them with superiors

 

Following up on the progression of pending matters

 

Providing relevant information in consultation with the superiors 

Executing administration related activities in the department

Answering telephone calls, transferring calls to the appropriate parties and taking down requests for appointments

 

Liaising with the facility staff

 

Managing office equipment, including postage machine, printers, fax, photocopier, conference phone and projector and ensuring that of them are in working condition

 

Ensuring office supplies are adequately maintained

 

Providing assistance for activities such as coordination between various departments, reviewing reports, conducting studies and correspondence

Supporting the smooth execution of  meeting and appointments

 

Maintaining internal schedules 

 

Facilitating meeting and appointment participations

 

Coordinating administrative support for meetings

 

Undertaking follow-up actions for meeting coordination

Managing the filing system in the department

Arranging a proper filing system for correspondences received or sent from the department

 

Developing, modifying, and maintaining any other data bases related to own departmental activities as assigned

 

Preparing worksheets and charts as directed

Maintaining client service standards Responding to verbal and written inquiries in a timely manner Contributing to team effort

Participating in team efforts as required time to time

 

Collaborating with other members of the team to carry out work smoothly

Facility specific Responsibilities of the role Corresponding Activities performed by the role

 

 

      SEHA Compliance guidelines Corresponding Activities performed by the role Complying with Policies, Procedures and Practices of the SEHA facilities and other regulatory requirements

Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facilities policies

 

Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames

Maintaining Confidentiality Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy

Promoting Customer Service standards

 

Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders 

 

Maintaining positive and effective working relationships within the department/division and also with other departments/sections within the facility 

 

Performing any other duties as may be assigned relevant to the basic responsibilities of the role 

Adhering to the Occupational Health and Safety, Materials Management and Maintenance standards

Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines

 

Understanding and adhering to emergency preparedness plans/policies

Ensuring Personal Effectiveness

 

Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position

 

Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies

 

Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care

 

Complying with any regulations related to mentoring, training and development of UAE nationals staff

Required: 

Bachelor's degree or equivalent in Business Administration or relevant field OR 

Diploma in relevant field with 3 years of additional experience

Desired: 

Master's degree or equivalent in English language or relevant field