Administrative Coordinator & Scheduler
Crystal Clean MaintenanceJobsCloseBy Editorial Insights
Crystal Clean Maintenance is seeking an Administrative Coordinator and Scheduler in Halifax to manage daily scheduling, dispatch cleaning crews, coordinate with clients and staff, and provide essential office support. The ideal candidate balances strong organization, clear communication, and flexibility with after hours demands, last minute changes, and accurate data entry. Core duties include scheduling and dispatching, coordinating with customers and crew, ensuring technicians have job details and tools, maintaining records, onboarding new customers, and assisting with process improvements. To apply, tailor your resume to demonstrate scheduling software proficiency and MS Office skills, highlight examples of routing improvements or emergency handling, emphasize collaboration with operations and fleet managers, and show a genuine interest in growth within a supportive team.
Position Summary:
The Scheduler/Admin will manage daily scheduling and dispatch of cleaning crews, coordinate with clients and staff, and provide administrative support to the office. This role requires flexibility, strong organizational skills, and excellent communication.
Core Scheduler Duties:
Schedule and Dispatch: Arrange appointments for cleaning crews/technicians and adjust routes daily to maximize efficiency.
Customer Coordination: Confirm appointments, communicate updates, and resolve scheduling conflicts.
Technician & Crew Support: Ensure field staff have job details, access information, and necessary tools/instructions.
Workforce Coordination: Communicate with crew members, considering availability and skills when assigning jobs.
Emergency Response: Handle last-minute or after-hours scheduling needs.
Record keeping: Track service requests, completed jobs, crew assignments, and technician availability.
Office Administration Duties:
Clerical Support: Manage phones, emails, filing, and incoming correspondence.
Data Entry & Reporting: Update databases, logs, and spreadsheets; prepare daily/weekly reports.
Customer Onboarding: Assist new customers with account setup and explain services.
Collaboration: Work with operations and fleet managers on maintenance schedules and staffing needs.
Office Manager Support: Assist with small tasks and projects as needed.
Customer Service: Act as the first point of contact for client inquiries.
Process Improvement: Suggest workflow adjustments to improve scheduling efficiency.
Requirements
Flexible hours; willingness to adapt to daily operational needs.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency with office software (MS Office, spreadsheets, scheduling software).
Experience in administrative or scheduling roles is preferred.
Benefits
Competitive salary
Friendly and supportive team environment
Opportunities for growth and skill development