JobsCloseBy Editorial Insights
XPENG is seeking an Aftersales Technical Support Engineer for Europe in Amsterdam, onsite. This role is the first point of contact for technical inquiries, troubleshoots and delivers timely solutions while collaborating with quality, product development and sales to resolve issues. You will identify trends from systems such as Scepter and DMS, contribute to continuous improvement, and create technical bulletins and repair manuals. You will develop and deliver training for internal teams and the aftersales network, conduct root cause analysis, support field actions and upgrades, and coordinate with HQ quality on upgrades. To apply, highlight diagnostic skills, cross-functional collaboration, documentation and training experience, with concrete examples of improving aftersales outcomes and readiness for a fast paced on-site setting.
Aftersales - Technical support engineer - Europe
Amsterdam
Full-time
R&D - Senior technical position
Responsibilities
1. Provide technical support:
- Serve as the first point of contact for our network with their technical inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner.
- Collaborate with cross-functional teams, including quality engineering, product development engineering, sales and others to address and resolve customer issues effectively.
- Identify trends and patterns from systems (e.g. Scepter, DMS and others) and feedback, contributing to continuous improvement efforts.
- Communicate and write technical bulletins, technical descriptions, campaign information with the markets
- Manage technical repair manuals, wiring diagrams and others related to the technical department.
- Develop and deliver training programs to internal teams and aftersales network.
2. Conduct quality assurance activities:
- Investigate and analyse root causes of quality issues, working closely with relevant teams to identify corrective and preventive actions.
- Participate in the development and review of product documentation, specifications, and quality control plans.
- Support field actions, product upgrades/retrofits, on-site-interventions etc.
- Collaborate with HQ quality team to follow up and release upgrades accordingly.
Qualifications
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