Agent Reservation Specialist

JobsCloseBy Editorial Insights

Fine Tours Group is seeking an Agent Reservation Specialist in Wanaka, NZ, a full-time fixed-term role to March 31 2027. You will own the end-to-end booking process for a key client, process reservations, propose alternative experiences when needed, and coordinate with external partners to keep holidays on track, with a focus on delivering the best possible experience. The ideal candidate is passionate about travel in New Zealand, detail oriented, with reservation or administration experience, strong organizational and communication skills, problem solving ability, initiative, and comfort learning new systems. To apply, send your CV with a short cover letter explaining why you’re a fit, highlighting relevant travel, teamwork and customer outcomes.

About Fine Tours Group

Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australia and New Zealand travel brands. We plan and deliver trips end-to-end for travellers and travel advisors, curating bespoke journeys, building multi-stop itineraries, managing bookings, and supporting customers from planning through to travel.

Our values guide everything we do: Stay True, Look Beyond, Empower, and Band Together.

As we enter an exciting growth phase, we are expanding our reach. For you, this is a chance to join a business where your work has a visible impact, you’ll be trusted to act, and you’ll be backed by strong teamwork.

About the role

As an Agent Reservation Specialist within the FTG team, you will manage the end-to-end booking process for one of our key clients. This involves processing reservations, identifying and offering alternative experiences where necessary, and liaising with external stakeholders to manage any disruptions. Your focus will be on ensuring our customers get the best experience possible on their holiday!

This is a full time, fixed term position until March 31 2027.

What we're looking for

• A genuine passion for travel and creating memorable experiences in New Zealand
• Exceptional attention to detail 
• Reservation and/or administration experience
• Highly developed organisational and time management skills 
• Excellent problem solving skills
• Ability to use initiative to best ensure your clients have the best experience on their holiday
• Ability to learn and stay up to date with computer systems
• Excellent written and verbal communication skills

Why you'll love working with us

• Play an important role in helping travellers experience New Zealand. 
• Work in a friendly, supportive and collaborative environment where wins are celebrated.
• Structured onboarding, hybrid working framework, travel benefits, birthday leave, company social club, free breakfast.

By joining FTG, you will be part of a great bunch of people from all over the world who have come together for a shared purpose: to deliver the very best New Zealand and Australian travel experiences!

Apply now with your CV and a short cover letter explaining why you'd be a great fit for the Fine Tours Group team.