Alternance support de proximité IT (H/F)

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ADP recherche un(e) alternant(e) en Support IT pour deux ans, basé à Nanterre, dans une équipe de trois personnes, pour accompagner 2000 utilisateurs en France. Vos missions: ouvrir et qualifier incidents et demandes, résoudre les problèmes niveaux 1 et 2, assurer le support à distance, gérer les accès et la création de profils, participer au déploiement de matériel, faire du scripting, contribuer au renouvellement de l infrastructure et formaliser les connaissances via FAQs et micro-formations. Pour postuler, mettez en avant le sens du service client, la réactivité et l autonomie; valorisez Windows, l anglais éventuel et une expérience en automatisation ou développement logiciel. Indiquez disponibilité et intérêt pour un contexte international.

A pioneer in human capital management (HCM) and process outsourcing, ADP is the specialist in services for human resources management.

Powerful technologies with a touch of humanity: 630,000 customers worldwide, including ½ million in the Cloud trust us. 35 million active users use our services, 5 million Logins every day and 19,500 Logins every second. Companies around the world, regardless of their industry or size, are leveraging cloud-based solutions and the knowledge of ADP's experts to help them unleash the potential of their employees. Human Resources, Time and Activity Management, Payroll: let's work together to build beautiful and innovative solutions.

We are looking for: Support Technician (apprentiship) - 2 years

Position based in France (Nanterre)

Within a team of 3 peoples, you contribute to delivering support to users (2000 people) throughout France.

Your main tasks will be:

• Support for the opening of incidents and assistance requests from users, and the qualification of the latter,
• Solving level 1&2 problems,
• Remote control of workstations,
• Application access management and user profile creation
• Participation in the deployment of equipment
• Scripting
• Participation in the renewal of the IT infrastructure
• Sharing and formalizing knowledges: formalizing through FAQs, micro-trainings sessions…

You have a sense of customer service, good interpersonal skills, reactivity and the ability to work independently.

You have a good knowledge of Microsoft Windows environments. The practice of English would be very appreciated (international context).

The knowledge or practice of development software will be a plus in the context of a project to automate certain tasks.

Poste handi-accessible