Ambassador - Palace Lounge - Jumeirah Al Qasr

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Jumeirah Group is hiring an Ambassador for the Palace Lounge at Jumeirah Al Qasr in Dubai, a full-time onsite position in the United Arab Emirates. You will coordinate VIP arrivals, manage VIP guest relationships, maintain guest profiles and preferences, and collaborate across departments to ensure smooth operations. The ideal candidate will be fluent in English, with Russian a plus, and have luxury hospitality or F&B experience, plus strong communication and a proactive, collaborative style. To apply, tailor your resume to VIP guest handling and cross department collaboration, highlight language skills and UAE work eligibility, and include concrete examples of service excellence; the role offers company-provided accommodation and comprehensive benefits.

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the op ening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the ar t-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bri ng joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for an Ambassador to join Jumeirah Al Qasr. 

The main duties and responsibilities of this role include:  

• Maintain strong knowledge of the hotel, including all departments, services, and F&B outlets.

• Coordinate VIP arrivals by reviewing daily reports, liaising with departments, and ensuring appropriate recognition and service delivery.

• Build and manage relationships with high-profile VIP guests, maintaining updated guest profiles, preferences, and special requests.

• Collaborate closely with key departments to ensure seamless operations and guest satisfaction.

• Ensure high service quality by handling guest feedback, driving business opportunities, and contributing to revenue and engagement initiatives.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Fluency in English is required; Russian language skills are desirable.

• Experience in hospitality, guest services, or F&B operations, ideally in luxury hotels.

• Strong communication and interpersonal skills, confident in engaging with VIP guests.

• Organized, proactive, and able to collaborate effectively across hotel departments.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Company-provided shared accommodation

• Comprehensive healthcare and life insurance coverage

• Paid annual leave and flight from your home country

• Performance-based incentives tailored to your role

• Competitive tax-free salary paid in UAE Dirhams (AED)