Analyst Operational Technical Support

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CPKC is hiring an Analyst Operational Technical Support to ensure safe, reliable operation of PTC and Operations Technology systems. This onsite role in Calgary requires incident response, log analysis, and communications to maintain safety and regulatory compliance. You will diagnose issues, document incidents, and provide technical leadership during critical events in a 24/7 shift and on-call rotations. Ideal candidates have 1 to 3 years in technical support or an operations center, a degree in CS, CE, IT, or equivalent, and a proven ability to handle multiple high-stakes incidents. Apply by tailoring your resume to PTC/rail operations, incident management, and regulatory knowledge, and prepare for background checks, education verification, and references. Location Calgary Alberta, job ID 106117.

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

The Analyst Operational Technical Support is responsible for ensuring the safe, reliable operation of Positive Train Control (PTC) and supporting Operations Technology systems. The role independently resolves complex, high-impact incidents, restoring service in alignment with safety and regulatory requirements while minimizing disruption to operations. Additionally, the position provides technical leadership during critical events and drives continuous improvement through advanced analysis, knowledge sharing, and optimization of processes and tools.

POSITION ACCOUNTABILITIES:

• Provide real-time technical support for PTC and Operations Technology systems, responding to and resolving operational incidents to ensure safe and continuous train operations.
• Diagnose and resolve system issues through log analysis, system monitoring tools, and coordination with field teams and stakeholders.
• Apply knowledge of PTC system behavior, trip flows, and failure modes to support safe decision-making and maintain regulatory compliance.
• Maintain accurate incident documentation, contribute to knowledge resources, and support team awareness through clear communication and information sharing.
• Work a 24/7 shift environment, including nights, weekends, and holidays, to support continuous train operations
• Participate in on-call rotation or escalation support during critical incidents or service disruptions
• Maintain clear, timely communication with field personnel, dispatch, and stakeholders during operational events
• Prioritize and manage multiple active incidents in a high-pressure, safety-critical environment
• Adapt to rapidly changing operational conditions and system priorities while maintaining focus on safe outcome
• Support team knowledge sharing by capturing lessons learned and reinforcing standard practices during shift turnover
• Exercise sound judgment in escalation, ensuring issues are raised appropriately to protect safety and system reliability

POSITION REQUIREMENTS:

• Computer Science, Computer Engineering, Information Technology, or related discipline; equivalent combination of education and advanced experience in PTC, rail operations, or technical/safety-critical support environments is an asset
• 1 – 3 years of experience in a technical support, operations center, or related environment
• Demonstrated ability to troubleshoot issues, follow procedures, and work within a team in a fast-paced environment
• Experience supporting safety-critical systems, rail operations, or PTC/OT environments
• Strong attention to detail, reliability, and ability to manage time and responsibilities in a shift-based environment
• Strong understanding of operational workflows and the ability to assess risk and make sound decisions in a safety-critical environment
• Ability to follow, interpret, and apply technical procedures, system documentation, and regulatory guidelines (FRA/PTC)
• Ability to work both independently and collaboratively in a 24/7 shift-based team environment

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

PRE-EMPLOYMENT REQUIREMENTS:

 Background Investigation

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 106117
• Department: Information Services & Network Service Centre (NSC)
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 5
• Job Available to: Internal & External

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