Arabic Patient Coordinator for Clinic

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Ontime Group in Dubai seeks a skilled bilingual Arabic Patient Coordinator to be the first touchpoint for Arabic speaking patients, handling reception, scheduling, forms, and care coordination. You will greet patients, manage calls and online bookings, assist with forms, explain services and clinic policies, coordinate with clinicians, handle inquiries with empathy, maintain accurate records, and support follow-up in a fast paced clinic. To apply, highlight fluent Arabic and English, relevant healthcare or clinic experience, strong communication and customer service, and proficiency with healthcare management software and Microsoft Office. Include concrete examples of multitasking, patient satisfaction improvements, and teamwork, and tailor your resume and cover letter to show you can thrive onsite full-time in Dubai.

Ontime Group is seeking a skilled and bilingual Arabic Patient Coordinator to join our clinic in Dubai. In this essential role, you will be the primary point of contact for Arabic-speaking patients, ensuring their needs are met and providing exceptional customer service. Your role will be pivotal in enhancing patient experiences and facilitating communication between patients and healthcare providers.

Responsibilities

• Greet patients in a friendly and professional manner, ensuring a welcoming atmosphere
• Manage the appointment scheduling process, including phone calls and online bookings
• Assist patients with completing necessary forms and documentation
• Provide clear information to patients regarding services, procedures, and clinic policies
• Coordinate communication between patients and healthcare providers to facilitate continuity of care
• Handle patient inquiries, concerns, and feedback with professionalism and empathy
• Maintain accurate patient records and manage administrative tasks
• Support patient follow-up and post-treatment care as required

Requirements

• Fluent in Arabic and English, both written and spoken
• Previous experience in a healthcare or clinic setting is preferred
• Strong communication and interpersonal skills
• Excellent customer service abilities with a focus on patient satisfaction
• Proficient in using healthcare management software and Microsoft Office
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Team player with a positive attitude and a commitment to high-quality patient care

Benefits

Salary + Benefits