Area Head - Abu Dhabi Island 1
First Abu Dhabi Bank (FAB)
1 day ago
Full-time
On-site
Abu Dhabi, 01
JobsCloseBy Editorial Insights
FAB is seeking an Area Head to lead 7 to 10 branches in Abu Dhabi Island 1, driving sales, service quality, profitability, and the NBAD footprint expansion across the area while leveraging cross-sell opportunities and a superior customer experience. The role reports to the Regional Head, sets and cascades budget and KPI targets, monitors branch performance, enforces policies, and guides branch network strategy including openings, relocations, and ATM CDM decisions. You will represent the bank locally, coordinate with the Head of Customer Experience on complaints, and develop talent with Emiratisation in mind. Requirements: bachelor’s degree, 10 years in banking with at least 5 in a similar managerial role. How to apply: tailor your CV to quantify multi-branch leadership, budget stewardship, sales targets, service metrics, and Emiratisation impact; emphasize collaboration with regional leaders, regulatory compliance, and community engagement.
This role holder is responsible to manage a network of 7 -10 branches in defined area and directing and guiding the branches in the assigned region and ensuring of achieving sales and satisfaction targets, and maximizing the profitability and widening the NBAD footprint across the area. The role holder is also responsible enhancing the sales & marketing of all retail banking products by capitalizing on direct and cross sell opportunities and ensuring efficient customer services.
- Work closely with Regional Head to implement distribution/network strategy and sales & services strategy. Agree overall budget and KPI targets as well as budget and targets per customer segments for the area/cluster with Regional Head and delegate budget and targets to the Branch/Cluster Managers in the area. Delivering the agreed budget & KPI targets in that area with managing, supporting and monitoring branches, branch/cluster managers, sales & service teams performance.
- Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a standardized quality, cost-effective service with high standard customer experience across all branches in that area.
- Explore and gather all needful details to create new business opportunities within the area in coordination with other Business Lines. Also gather all details to open/relocate/remove a branch or ATM/CDM in that area and provide business justification.
- Representing the bank in local community in the assigned area
- Handle customer complaints in coordination with Head of Customer Experience
- Defines goals and key performance indicators for each member of the team and ensure effective implementation of the NBAD performance management process
- Develops talent within the team by providing guidance and coaching to achieve the defined goals with clear focus on Emiratisation
- Bachelor’s degree in any discipline with experience in the branch network.
- 10 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.
About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.