Arrival Concierge

JobsCloseBy Editorial Insights

Accor’s Arrival Concierge in Queenstown is a full-time onsite role, the friendly face welcoming guests and bidding them farewell, connecting front desk, lobby and security for a seamless journey. As a Future Leader you’ll bring a luxury attitude, humble excellence and elevated emotional intelligence to greet guests warmly, help with luggage and doors, and support valet and lobby presentation. You’ll work with Concierge and Front Office to maintain standards and safety. Requirements include a full NZ driver’s license, NZ working rights, and the ability to build rapport quickly. Benefits cover competitive pay, meals, uniform and laundry allowance, and clear career progression. To apply, show high-touch service and pride in the Accor brand while confirming NZ rights and license.

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you!

Job Description

Future Leader

• Luxury Attitude
• Passion & Pride for the Brand
• Technical Skills

Your Luxury Purpose

Serve as the elegant bridge between the outside world and the sanctuary within, upholding security, service, and the art of hospitality with quiet excellence.

Position Overview

As Arrival Concierge, you are the first welcome and the final farewell; the quiet confidence at the heart of our guest arrival experience.

Meet and greet upon guest’s arrival, farewell guests upon departure at the hotel door. Assist in the day to day operations of the Concierge department including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and guests’ needs met and expectations exceeded.

In this role of presence and poise, you will greet each guest with warmth, attentiveness, and a refined heartfelt service that reflects the essence of our hotel. You will be entrusted with creating effortless transitions: opening doors, assisting with luggage, and offering a sense of calm and care from the very first interaction.

Beyond the door, you’ll support the broader Concierge and Front Office team in delivering a seamless guest journey; including valet service performed with precision, lobby presentation, and maintaining a secure, polished environment. Every moment is an opportunity to create connection, elevate expectations, and leave a lasting impression.

Qualifications

You will harness your luxury attitude, with humble excellence, a distringuished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• A full clean drivers license.
• Your ability to initiate contacts and establish rapport easily.
• Projecting professional image at all times through personal presentation and interpersonal skills.
• Your ability to organise time and work efficiently.
• You will need to hold working rights for New Zealand.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. 

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy
• Wellbeing Benefits including discounted gym, wellness and fitness studios, especially curated for Hotel St Moritz 
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices
• Take part in social activities and community involvement initiatives through the year.
• Build your career with the New Zealand Hotel of the Year 2024
• Receive unparalleled training, development and support from Accor leadership training programmes
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.