Assistant Manager

JobsCloseBy Editorial Insights

Mercure Alice Springs seeks a hands-on Assistant Manager to lead Front Desk operations in a fast paced, guest centric environment. The role focuses on smooth check in and check out, supervising staff to deliver high quality service, and maintaining brand standards while driving creative loyalty initiatives. You will review procedures, coordinate with the Operations Manager and other departments, supervise handovers, and provide a visible management presence to handle guest requests and complaints tactfully. The ideal candidate has hotel or Assistant Manager experience, natural leadership, and a bright, bubbly service style. To apply, tailor your resume to show team development results, process improvements, and examples of leading by example, emphasizing cross functional collaboration and alignment with the Heartist culture and Accor benefits like ALL Heartist.

Company Description

Mercure Alice Springs is seeking a passionate Assistant Manager located in the Heart of Australia.

Job Description

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on operational role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Provide loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box”
• Review and implement Procedures
• Communicate with Operations Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

Qualifications

• A natural, bright and bubbly customer service style that sets you apart from the rest.
• Previous experience in the hotel industry/Assistant Manager role or similar role.
• Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious.

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun