Assistant Manager – CLM

JobsCloseBy Editorial Insights

Emirates NBD seeks an Assistant Manager CLM who will identify customer opportunities and design campaigns tailored to needs, coordinate with products, segments and CX to lift cross-sell, boost NPS and reduce attrition, and manage end-to-end campaigns from data export and channel selection to fulfilment, memo and reports. The role demands 4+ years in OBIEE, SQL, reporting and SAS with banking products and a math or computer science degree. To win the application, tailor your CV to showcase complete campaigns you’ve owned, with measurable outcomes, dashboards, and stakeholder buy-in; highlight cross-functional collaboration and the ability to monitor, report and iterate. Emphasize onsite UAE readiness and alignment with the bank’s customer service, innovation and ownership.

 Job Responsibility: 

• Identifying Opportunities and Designing Campaigns based on customers’ needs, profile and behavior.
• Liaise with such as products, segments, CX and others to present proposals to increase Cross Sell ratio, Improve NPS, reduce attrition etc
• Design campaigns end to end: criteria applied to export the targeted list, channels to be launched, recurrence, communications messages, leads to be received, fulfilment process to be in place, campaign announcement memo, reports to be produced, departments to be involved in campaign monitoring
• Monitoring the campaigns on a regular frequency.
• Develop and present campaign performance reports to relevant stakeholders.
• Engage with stakeholders (such as products, segments, CX, Governance… etc) to present campaign outcome, impact, and contribution 

Job Skills & Qualifications:

• Bachelors or master’s in mathematics/computers
• 4+ years of experience in 
  • OBIEE (Oracle Business Intelligence)
  • SQL
  • Reporting
  • Banking products
  • SAS

What we offer you:

• Competitive salary package 
• Strong emphasis on work-life balance and wellbeing across the bank 
• World-class Learning & Development platform and career development 
• Generous annual leave entitlement and Private Healthcare 
• Preferential banking facilities for employees 

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.