Assistant Manager - Commercial

JobsCloseBy Editorial Insights

SEHA invites applications for an Assistant Manager, Commercial based in Abu Dhabi to translate broad corporate objectives into actionable plans within a smaller healthcare setting. The role blends strategic foresight with hands on operations to enhance patient experience, drive revenue, refine pricing and lead local marketing while ensuring brand coherence with the corporate identity. You will oversee patient access, care coordination, customer service, and analytics, negotiate contracts, manage budgets, and cultivate relationships with community partners while upholding regulatory, safety and data privacy standards. To apply, tailor your resume to show measurable outcomes from similar environments, highlight localization of strategy, successful negotiations and budgeting, and a proactive growth mindset.

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The Assistant Manager - Commercial is a critical role responsible for translating broad corporate objectives into actionable plans within the context of a smaller healthcare environment. This role requires a unique blend of strategic foresight and operational expertise to refine patient experiences, accelerate business growth, and adapt marketing strategies to local needs. The Assistant Manager - Commercial ensures that the facility operates effectively in achieving its objectives related to patient satisfaction, revenue generation, and brand positioning. By aligning corporate strategy with localized requirements, the Assistant Manager - Commercial serves as a catalyst for realizing the facility's potential while upholding organizational goals.

Patient Experience Excellence

• Tailor and operationalize patient experience initiatives that are scaled to the unique characteristics of a smaller healthcare environment.
• Oversee teams responsible for patient access, care coordination, and customer service.
• Develop and conduct staff training programs focused on customer service excellence.

Business Development

• Evaluate the local market landscape to inform facility-specific business development approaches.
• Head the facility's business analytics activities, optimizing pricing structures and spearheading contract negotiations.
• Build and sustain relationships with local community partners and key stakeholders to foster business opportunities.

Marketing

• Modify existing corporate marketing blueprints to meet the distinct demographics and needs of the smaller facility.
• Direct digital marketing efforts, promotional campaigns, and other outreach activities to elevate brand awareness.
• Ensure that local branding initiatives are coherent with the broader corporate brand identity.
  
  Additional Responsibilities
• Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facilities policieS
• Completing and maintaining regulatory requirements including: licensure and certification and other mandatory training within established time frames.
• Exercise stringent adherence to organizational and legal frameworks in all operational domains.
• Vigilantly enforce adherence to both facility-specific and broader corporate compliance standards.
• Safeguard confidential data pertaining to patients, staff, and operational matters, in line with legal and ethical norms.
• Maintain and propagate high standards of customer service through continuous quality assessments.
• Ensure strict compliance with health, safety, and materials management protocols, as well as maintenance standards.
• Proactively seek opportunities for professional growth and leadership refinement.

Required: 

• A Bachelor’s Degree in Business Administration or a related healthcare management field is required.
• Minimum of 8 years of experience in healthcare management.
• Demonstrable expertise in handling commercial facets of a smaller healthcare facility.
• Proven capacity to localize broader corporate strategies to meet specific facility needs.
• Previous experience in contract negotiations, financial budgeting, and stakeholder engagement within a healthcare setting.
• The role demands a candidate who not only possesses general managerial abilities but also specialized skills tailored to the operational realities of a smaller healthcare facility. This creates a unique blend of competencies ideal for this role.
   

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.

SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.