Assistant Manager (Duty Manager - Front Office)

JobsCloseBy Editorial Insights

Accor’s Mövenpick Hotel Auckland is hiring an Assistant Manager to serve as Duty Manager for Front Office, ensuring smooth shift operations, leading the Front Office team to meet Mövenpick Service Standards, and driving upsells. Essential requirements are Front Office supervisory experience, a current GM Certificate, a full NZ driver’s licence, impeccable presentation and strong written and verbal communication, and leadership ability with the flexibility to work a rotating 7 day roster including weekends and holidays. Benefits include the Accor Academy, Heartist perks, parental leave, meals and weekly pay. To apply, focus your resume on leadership, revenue-minded guest service, concrete results, and alignment with Accor/Mövenpick standards and your flexibility and inclusive mindset.

Company Description

Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Mövenpick Hotel Auckland is looking for a talented and a passionate Assistant Manager (Duty Manager) wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences.

Your key responsibilities will include but not limited to:

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Leading the Front Office team to ensure Mövenpick Service Standards are displayed at all times.
• Drive up-sells as part of Hotel revenue management culture
• Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to it's highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Previous Front Office experience at a supervisory level
• Current GM Certificate is essential to be considered for this role 
• Full NZ Drivers Licence
• Immaculate personal presentation and high level of communication  - both written and verbal.
• Leadership capability
• Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.

Additional Information

Why join Mövenpick Hotel with Accor? 
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS