Assistant Manager - Front Office

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Accor’s Assistant Manager Front Office at Novotel Sydney Darling Square leads daily front desk operations, check-ins, loyalty sign ups, reporting, and guest needs, while mentoring the front office team and supervising shifts. The role emphasizes delivering unforgettable guest service, driving loyalty, and managing emergencies in line with hotel procedures. You should bring solid Front Office experience with Opera Cloud, prior supervision or training responsibilities, and a proven ability to act independently on safety and wellbeing when leadership isn’t present. Expect flexible hours and an opportunity to grow under a supportive manager. Tips: tailor your resume to highlight Opera Cloud, shift leadership, handling guest issues, and loyalty programs; demonstrate collaboration with stakeholders; confirm your Australian work rights.

Company Description

Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for an Assistant Manager to join our Front Office team. 

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . 

Job Description

Reporting to the Front Office Manager you will be responsible for the successful operation of the Front Office Department:

What will you be doing:

• Managing the day to day operations of the front desk you will be responsible for tasks such as check ins/outs, loyalty sign ups, reporting, and assisting with guest needs.
• You will supervise and manage the front office team while on shift, and will be responsible for effective onboarding and training. 
• Ensuring we create unforgettable guest service is delivered to each of our guests with a focus on driving loyalty.
• Most importantly you will effectively manage any emergency situations that arise within the Hotel, ensuring you follow Hotel procedures and processes.

Qualifications

You will get to work alongside a supportive and dedicated Front Office Manager, who thrives on mentoring and developing their team.

What we are looking for:

• Possess a strong background in Front Office procedures and Opera Cloud.
• Experience in supervising, training and motivating team members.
• Ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management.
• You will be have high level of communications skills and adept at dealing with multiple stakeholders.
• You will ideally have previous experience in an Assistant Manager role, or as a Front Office Supervisor.
• Ability to work flexible hours including mornings, nights, weekends and holidays periods.

Additional Information

What’s in it for you?

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.