Assistant Manager - Front Office - Jumeirah Saadiyat Island
Jumeirah GroupJobsCloseBy Editorial Insights
Jumeirah Saadiyat Island is seeking an Assistant Front Office Manager to oversee daily guest arrivals, VIP room readiness, amenities, and requests, while coaching Guest Services Executives and Guest Relations to uphold service standards. You will personally greet VIP guests, resolve complaints promptly, and engage with in-house guests to gather feedback and promote services, including coordinating welcome cocktails and events across departments. The ideal candidate has 4-5 years in luxury hospitality, a bachelor’s degree, strong Microsoft Office skills, proven leadership, and a desirable additional language. Apply with a resume featuring measurable guest satisfaction improvements, coaching outcomes, and event successes, and tailor your cover letter to Jumeirah’s values and Abu Dhabi’s eco conscious setting.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Saadiyat Island:
Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.
About the Job:
An exciting opportunity has arisen for an Assistant Front Office Manager to join Jumeirah Saadiyat Island.
The main duties and responsibilities of this role include:
- Oversee daily guest arrival preparations, including VIP room readiness, amenities, and special requests to ensure a seamless arrival experience
- Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold exceptional service standards.
- Personally greet VIP and suite guests upon arrival, offering warm and professional assistance tailored to their preferences.
- Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain guest satisfaction.
- Engage regularly with in-house guests to gather feedback, promote services, and encourage completion of guest satisfaction surveys.
Coordinate guest events such as welcome cocktails, ensuring smooth communication with other departments for flawless execution.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- 4-5 years of experience in a similar role in the luxury hospitality industry.
- Bachelor’s Degree In Hospitality, Business, or any other relevant field
- Software competencies – Microsoft Office programs (Intermediate | Advanced)
- Leadership and team management skills
- Additional language is desirable.
About the Benefits
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Comprehensive healthcare and life insurance coverage
- Paid annual leave entitlement
- Performance-based incentives tailored to your role
- Competitive tax-free salary paid in UAE Dirhams (AED)