Assistant Manager - Internal Controls- Loan DST
MashreqJobsCloseBy Editorial Insights
Mashreq is hiring an Assistant Manager Internal Controls for Loan DST to strengthen the Direct Sales team and support NSM and Sales Managers. The role covers end-to-end liability letter management, DSA training, accurate loan documentation and centralized applications, mapping and digitizing the DSA PL journey, MI reporting, and controls and audit compliance. The ideal candidate is a graduate with 3 years in a financial institution in sales management, with strong stakeholder skills, knowledge of sales operations and credit risk, thriving in a rapid environment. To apply, highlight wins in process control, training, digital initiatives, cross-functional collaboration with Product and Tech, and compliant, timely reporting and lean improvements.
To provide critical sales support to the Direct Sales team to achieve business goals. Also, support NSM & Sales Managers on delivery of required targets agreed with the business/department head. Maintain robust engagement with key stakeholders critical for sales closure and thus support sales team in achieving the set targets.
Manage end-to-end Liability Letter management for pay order issuance for all DSA’s, adhering to defined timelines. Planned visits to Banks for pay order settlement.
Conduct regular on-site training sessions and product refreshers for DSA teams to enhance knowledge, compliance, and sales effectiveness
Ensure accurate documentation and Loan disbursals as core team responsible for centralized management of all DSA applications. Proper controls and verification at the time of receipt of physical applications from agencies.
Map out the end-to-end digital journey for DSA PL application flow. Engage and continuously assess, to enhance the journeys in collaboration with Product and Tech teams through AIP automation /Digitization of journeys specific to DSA channel
Monitor progress of sales staff under IIP/PIP and provide timely feedback to Sales Managers
Ensure alignment of headcount planning with budgeted numbers & business strategy to maintain optimal team strength
Prepare and support periodic budgeting exercises, in line with business targets and strategic plans.
Robust on-site tracking of all applications & supporting SM/NSM in delivery of MI, critical for internal sales monitoring
Co-ordinate with sales teams and ensure comprehensive tracking on deferrals, buyouts or any other ad hoc reports whenever required
Monitor & follow up with sales staff on ONR & MER Reporting requirements
Chub management - Safe custody of documents submitted by respective sales officers/Advisors fs
To coordinate with the sales teams on pending issues related to complaints, mis selling or fraud
Support in reducing error rate in submissions to increase efficiency as per the lean principles
Promptly managing issues highlighted by sales team related to customers, Customer callbacks
Handling all office equipment required maintenance support
Facilitate system accesses for new joiners and access management/asset take over and reconciliation for staff exits
Working within policies and procedural parameters as per Audit requirements: random spot checks of sales areas reviewing their PCs, e-mails and data base for any anomalies or breach
- Reports to the Manager/NSM for regular progress updates for all the applications processed
- Complete data entry for all cases and conduct tele calling; Prepare and share CPR with all customers to avoid rejections
- Send ONR’s on time; Loan cancellation and follow ups
- Maintaining all the PO records received from CIC team, tracking & follow-up on daily basis to meet the given timelines basis LL expiry
- Chub management - Safe custody of documents submitted by respective sales officers/Advisors
- Exposure to senior management in critical meetings
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out by the Bank
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
The jobholder has to work within central bank guidelines and the bank’s credit policy. Performance management will be evaluated basis of the achievement in line with Bank policy
- Graduate with 3-year work experience in a financial institution within Sales management
- Excellent Stakeholder/People management skills.
- Expert knowledge of different Sales Management Techniques.
- Fair knowledge of credit compliance and risk management.
- Knowledge of Sales Operation Procedures and Policies.
- Communication, interpersonal & negotiation skills required, Adept computer skills.
Adaptable and versatile.