Assistant Manager (On Site)

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Prospera Credit Union is seeking an On Site Assistant Manager in Maple Ridge to lead a branch through exceptional service, coaching and performance management, and by delivering on sales and service goals. You’ll partner with your manager to optimize operations, resolve complex member issues, and cultivate new relationships while engaging existing customers. The ideal candidate has 2+ years of leadership in a financial institution, strong coaching skills, superb communication, and proven sales and business development experience, with knowledge across deposits, lending, mortgages and wealth products. Competitive compensation and benefits are offered. Note that a pre-identified candidate exists, but expressions of interest are welcome and informational interviews can be arranged. Expect a background check, accommodations available.

TEAM LOCAL is hiring

Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

As an Assistant Manager, you play a pivotal role in delivering exceptional service to our members. In this exciting position, you'll lead by example, providing guidance, coaching, and mentorship to our team to ensure every interaction exceeds expectations. If you're a dedicated leader with a passion for driving results and enriching member experiences, we want to hear from you!

"To honour a transparent hiring process, we are sharing that we have a suitable pre-identified candidate for this opportunity. However, we welcome expressions of interest from other employees who would like to learn more about the role or explore future opportunities. Informational interviews can be arranged upon request"

Please note - experience working in a leadership role for a Credit Union or Bank is required for this position. 

What you’ll do: 

• Promote and encourage high employee engagement through leadership and direction.
• Deliver results through strong coaching ability, measuring and correcting performance.
• Partner with your manager to ensure the operational effectiveness of the branch and maximize the performance of the team.
• Inspire superior sales and service excellence by coaching the staff on service delivery as well as resolving complex or escalated member issues.
• Seek opportunities to promote the branch and business by identifying and acting on opportunities with existing customers as well as generating new leads and developing new relationships.
• Leverage partners to establish both internal and external working relationships to support business objectives.
• Participate in and represent the branch at consumer banking leadership meetings and provide input toward budgeting and strategic planning discussions.

What you bring:  

• 2+ years of people leadership experience in a customer-facing expertise within a financial institution
• Demonstrated leadership skills including coaching, mentoring, and training.  
• Superior interpersonal and communication skills, including the ability to interact with a diverse and varied audiences.
• Proven sales and business development skills 
• Skilled in knowledge of deposits, personal lending, mortgage, and wealth management products 

What We Offer:

• Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting salary for this role is $83,250 to $92,500 based on the successful candidate’s knowledge, experience and internal equity.
• Flexible Work Program for some of our roles – ask us!
• Flexible Benefits Program – pick and choose what works best for you.
• Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.
• Vacation, Wellness and “Prosperian” Days – paid time off to support your overall well-being.
• Professional development – come grow your career and develop your skills.
• A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization.

Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks. If you require accommodation during any part of the recruitment process, please let us know.