Assistant Manager - Services (ST Pharmacy)

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SEHA is seeking an Asst. Manager, Key Account, in Abu Dhabi to lead key client relationships, hit budgets, and coordinate cross-functional teams to ensure quality delivery of products and services. The role manages sister companies, government and commercial entities and serves as the main client contact, resolving issues, negotiating contracts, and identifying growth opportunities while overseeing internal and client budgets and revenue forecasts. The ideal candidate has 4-6 years in healthcare, knowledge of pharmaceutical or medical consumables, a Bachelor’s in Business Administration (Master’s a plus), English fluency with Arabic preferred, and strong negotiation, leadership and multitasking skills; ERP/Excel experience is a plus. To apply, tailor your resume with metrics on client impact and CRM improvements, and demonstrate how you will drive long term growth in Abu Dhabi.

Job Title : Asst. Manager – Key Account

Job Purpose

The key responsibilty of this position is to manage key clients of the organisation and maintain a strong relationship. The position holder is expected to achieve budgets and strategic targets provided for the client. Additionally, the role requires to be the lead point of contact for all client matters, anticipate client’s needs, coordinate with internal stakeholders to ensure quality delivery of product and services to our customers. The goal of the position holder is to contribute in sustaining and growing the business to achieve long term success.

Detailed Responsibilities

Strategy and Objectives

Formulate, implement and benchmark development strategies for each client (sister companies, Govt. & commercial entities) to deliver budget / strategic business targets

Core Responsibilities 

• Developing and sustaining solid relationships with key clients that bring in the most income for the company
• Addressing and resolving key clients’ complaints
• Acting as the main point of contact between key clients and internal teams
• Communicating and collaborating with procurement, supply chain, logistics & other departments to ensure that client’s needs are met.
• Compiling reports on account progress, goals, key initiatives and revenue forecasts 
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions if required
• Negotiating contracts with key clients and meeting deadlines of agreed goals
• Play an integral part in identifying new opportunities
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Analyze customer data and reports wherever required to improve customer relationship management 
• Undertake any other tasks as directed by Chief Commercial Officer / Director – Account Management

Organization, Resources and Monitoring

Proactively identify and seek professional development opportunities to improve capabilities and technical skills 

People Management

Promote the Organisational culture and values  

Stakeholder Management

Lead, drive and support the relationship management with internal stakeholders & clients.

Policies and Procedures

Ensure compliance of all policies and procedures of Rafed and Pure Health Group while delivering the roles and responsibilities 

Reporting

Prepare required reports as per the section’s reporting requirements internally within GPO and externally as applicable or any other reports as directed by Chief Commercial Officer / Director – Account Management

Job Qualifications

Education, Skills and Certifications 

• Bachelor’s Degree in Business Administration or a related discipline. Masters would be a plus
• English language is required, Arabic language (written & spoken) is preferred.

Experience 

• 4-6 years of experience in healthcare industry
• Knowledge of Pharmaceutical or Medical Consumable preferred 

Critical experience required

Management experience

• Excellent communication and interpersonal abilities with aptitude in fostering long term relationship
• Outstanding Organisational & leadership skills
• Manage multiple priorities and execute with a sense of urgency
• Steer & lead meetings based on a clear agenda and presentation
• Demonstrate experience in negotiation and meeting client requirements
• Ability to multitask and manage more than one client account

Relevant experience

• Experience in dealing with sensitive and confidential information

Systems experience

• Experience in MS Word, MS Excel and MS PowerPoint is required with emphasis on MS Excel
• Experience with ERP (Oracle / SAP) and its functionalities would be a plus