Assistant Manager - Trade Operations
MashreqJobsCloseBy Editorial Insights
Mashreq seeks an Assistant Manager, Trade Operations, onsite in UAE, to check LC/SBLC and collection documents for export and import under policies and ICC guidelines and to lodge transactions in the system. The role covers Trade Finance across segments, including Islamic trade with Shariah compliance, processing guarantees and collections, export advisories, scanning and BNC lodgments, and coordination with branches for smooth operations and complaint handling. Requirements: bachelor’s, 5-8 years in Trade Operations with 2-3 in document checking, strong communication, MS Office, attention to detail, and resilience under pressure. Tips: tailor your CV to highlight LC/SBLC and document checking, Shariah compliance, cross-functional collaboration, and measurable service improvements; confirm UAE on-site eligibility and willingness for ad hoc tasks.
The incumbent will be responsible for checking LC/SBLC/Collection documents under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.
Key Result Areas
Process transactions related to Trade Finance Transactions (Import LC, Export LC, Guarantees, Import and Export Collections) as a Backup.
Handle Islamic Trade Operations documents, and ensure all requirements are met as per Shariah requirements
Review customer complaints and take immediate action to satisfy them.
Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.
Manage the Export Advising dispatch process
QC for Shipping Guarantees
Backup for all branches for Scanning
Preparing/tracking all new received and lodged documents for BNC LODG.
Scanning of documents. & Rescanning of all types of document (as per requirements)
Supporting the scanning team with any assistance
Support the scanning team to ensure tasks are completed smoothly and offer assistance whenever needed.
BNC doc dispatching.
Support for All FTC front desk activities at the DOZ branch.
Ad-hoc tasks given by the Team Head
Coordinate with branches and internal stakeholders to ensure smooth operations
Support and guide team members to ensure operational efficiency and service quality
Knowledge, Skills and Experience
Bachelor's Degree
At least 5-8 years of relevant working experiences in Trade Operations
Document checking experience of 2-3 years is a must.
Strong communication skills and interpersonal skills
Proficiency in MS Office (Word and Excel)
Attentive to details, strong analytical skills and interpersonal skills
Able to work under pressure, excellent organizational skills and good team player.