Assistant Operations Manager

Company Description

Ghobash Group capitalizes on opportunities within promising industry sectors by either acquiring existing companies or establishing new businesses. Aligned with the needs of a growing portfolio, the Group established Aban Investment to administer a host of centralized business functions (finance, legal, HR, marketing, etc.) all aimed at delivering greater cost efficiencies, value and best practices to each of its business units.

Job Description

The Head of Operations is responsible for the day-to-day management, strategic planning, and service excellence . This includes leading clinical and administrative teams, ensuring regulatory compliance, optimizing resource use, and driving innovations in care delivery. The ideal candidate brings a clinical background and a strong track record in healthcare operations.

Duties and responsibilities:

• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Risk Management and implementation of Quality Management Program.
• Liaise with corporate managers to address legal, contractual and purchasing issues and requirements.
• Demonstrates appropriate delegation and coordination of tasks and duties in the operations of the clinic, using appropriate organizational/priority setting skills.
• Establishes a system of communication to coordinate activities/functions.
• Track performance of clinical and non-clinical employees
• Develops the leadership skills of staff through delegation of responsibility.
• Empowers staff to achieve their best professionally and guides them through creative problem solving.
• Assisting in preparation of monthly MIS reports
• Manage all functions within the facility.
• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Providing consulting services on matters related to business development, insurance questions, and business structure and growth.
• Ensuring that the work of the department is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals
• Engages in health promotion activities in the healthcare organization and community.
• Provides a suitable environment that supports patient and family learning.
• Facilitates and promotes education and effective communication between the patient, family, interdepartmental, and the interdisciplinary healthcare team as required.
• Support quality education, orientation program, and participates in career development.
• Responsible for compliance and department of health (DOH) and Insurance regulations.

Accountabilities:

• Deliver on operational budget and cost-saving targets.
• Maximize resource utilization and scheduling efficiency.
• Increase revenue through reduction in cancellations and improved patient throughput.
• Manage vendor and service contracts.
• Support timely and accurate financial reporting.
• Achieve 100% regulatory and accreditation compliance.
• Maintain >90% patient satisfaction.
• Ensure operational readiness for audits and inspections.
• Improve staff retention and engagement.
• Standardize processes through SOP implementation across all departments.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Public Relations, or relevant field

Additional Information

Experience:

• 5 to 10 years of management experience with a healthcare facility and proven experience in operations management

Skills & Abilities:

• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Effective communication and interpersonal skills
• Risk management and problem-solving capabilities
• Knowledge of insurance processes and claim management
• Ability to work cross-functionally across clinical and administrative teams
• Strategic planning and business development mindset
• Strong understanding of healthcare operations and compliance (especially DOH regulations)
• Financial planning and budgeting skills
• Proficiency in performance tracking and quality improvement