Assistant Relationship Manager - TWC Partially Secured

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Mashreq is seeking an Assistant Relationship Manager for TWC Partially Secured in the UAE. This role blends client relationship management with risk and control duties: securing WRM approvals, handling declines and amendments, ensuring timely NTB CPs and renewals, initiating renewal information requests 60 days before expiry, updating MRS on audited financials or DRI events, and maintaining CP quality while promptly addressing client queries. You’ll monitor CP expiry, MER and covenants, manage early alert processes, escalate exceptions, complete quarterly RCSA, and oversee transaction monitoring and EDD/compliance, driving process improvements, online migration, cross-selling, and KPI alignment. To apply, tailor your resume to show governance and risk management results in banking, with a concise cover letter.

• Approvals from WRM, declines & amendments
• Timely completion of NTB CPs as and when assigned 
• Timely completion of renewals (T-30 days)
• Initiating renewal information request 60 days prior to expiry date and ensuring information is obtained before 30 days or escalated to next level. 
• MRS to be updated immediately on receipt of audited financials or triggering of any DRI event
• CP quality – Manager & CRM Feedback

• Ensure all client queries and transactions referred are handled promptly and efficiently. 
• Active portfolio management and analytics
• CP expiry report (No expiry beyond 30 days, no expired CPs without extension / justifications)
• Monitoring of Overdue / Excesses, Account irregularity reports
• MER expiry (No Primary & Secondary beyond 30 days)
• Covenants (No o/s covenants beyond 60 days)
• CBRB / Cheque returns (Review & Action taken)
• Management of Early Alert Process
• Any exceptions to be timely escalated/highlighted to all relevant stakeholders.

• Timely completion of quarterly RCSA report through coverage of 100% of identified risks.
• No adverse audit comments for the area of operation
• Transaction monitoring (Review as per process of DTR and other monitoring mechanism)
• Ensure all EDD/compliance queries are actioned promptly and in line with bank’s policy
• Recommend process improvement
• Register, Track and resolve complaints
• Timely completion of special tasks/projects assigned by the unit from time-to-time basis
• Migrating all customers to online channels (active users)
• Cross sell of various products
• Feedback from line manager / Customer/CRM
• Shadowing the KPI achievement of tagged RMs