Assistant Reservations Manager

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Join Sofitel Sydney Wentworth as Assistant Reservations Manager, leading a six-person Reservations team in a landmark 5-star hotel in the heart of Sydney. This role centers on driving performance, elevating guest service, and maximizing revenue through coaching, training, and ensuring system integrity for group bookings and accurate rate loading, plus seamless arrivals. You’ll partner with Reservations and Revenue Management to optimise availability, pricing, and stop-sell directives, while nurturing a proactive, sales-driven culture. To excel, showcase luxury-hospitality leadership, Opera/Opera Cloud proficiency, meticulous multitasking, and a track record of achieving targets. Benefits include a CBD location, development opportunities, and inclusive culture; full Australian working rights required.

Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime.

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Why Sofitel Sydney Wentworth?

• Prime location in the heart of Sydney’s CBD, with easy access to all public transport options.
• Opportunity to work within a 5-star luxury property.
• Laundered uniform provided for your convenience.
• $5 lunch buffet and discounted parking.
• Enjoy exclusive worldwide benefits on accommodation, dining, and lifestyle services in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including birthday leave and 12 weeks parental leave.
• Learn and grow with industry experts, with plenty of development opportunities.

Job Description

Our Full-Time Assistant Reservations Manager plays a pivotal leadership role in guiding our dynamic team of six Reservations professionals. This position is integral to driving performance, elevating service excellence, and maximizing revenue within a luxury hospitality environment.

Key responsibilities include: 

• Inspire, coach, and motivate team members to foster a positive, high-performing culture
• Support the management, development, and ongoing training of Reservations Sales Agents
• Oversee group reservations coordination, ensuring accurate contract rate loading and system integrity
• Assist the Reservations Manager in achieving departmental targets, including membership enrolments and revenue goals
• Champion luxury quality standards through performance reporting, training initiatives, and team development
• Collaborate closely with Reservations and Revenue Management teams to manage availability, pricing strategies, and implement stop-sell directives when required
• Conduct thorough arrival checks to ensure seamless and exceptional guest experiences
• Lead by example through precise processing and input of reservations in accordance with hotel standards
• Monitor and reduce outstanding reservation accounts to maintain financial accuracy
• Maintain a proactive, sales-driven approach to optimise occupancy and revenue performance

Qualifications

We are seeking a guest-focused hospitality professional with a genuine passion for delivering exceptional service and memorable experiences. The ideal candidate will bring previous leadership or supervisory experience, strong organisational and multitasking skills, and exceptional attention to detail, with the ability to thrive in a fast-paced, team-oriented environment. Proficiency in PMS systems (Opera/Opera Cloud highly regarded) is essential, along with excellent communication, interpersonal, and problem-solving skills to confidently support the team and drive performance.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full working rights in Australia are required for this role.