Assistant - Retail (Customer Relations)

JobsCloseBy Editorial Insights

Landmark Group is seeking an Assistant - Retail (Customer Relations) for a full-time onsite role in the United Arab Emirates. The position centers on delivering excellent customer service, handling inquiries and complaints end to end, notifying customers about promotions, maintaining a customer database for cross-selling, coordinating with internal teams and logistics, and processing delivery and installation orders with timely follow-up. Requires a degree and at least two years in customer care, proficiency with relevant computer applications and call center technology, strong data entry and English communication skills with Arabic a plus, plus solid problem solving and knowledge of customer behavior. To apply effectively, tailor your resume to show end-to-end case management, CRM usage, and cross-functional collaboration, and highlight speed, accuracy, and a customer centric mindset; familiarity with Landmark Group brands can help.

Key Responsibilities:

• Maintain excellent customer service standards
• Respond appropriately to all the customer telephone queries
• Make telephone calls to customers to inform them about special promotions or offers
• Maintain database of customers to initiate cross selling activities
• Communicate and coordinate with internal departments and follow up on customer interactions
• Maintain records of customer interactions and transactions
• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
• Handle customer complaints, warranty issues, after sales service etc.
• Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time
• Ensure customer service standards of the customer service counter as per company’s standards
• Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time

Job Specification:

• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Good data entry and typing skills
• Knowledge of administration and clerical processes
• Good Communication in English, Arabic is plus
• Good communication & presentation skills
• Knowledge of customer behavior patterns
• Problem analysis and problem solving

Graduation with min 2years of experience in Customer Care role.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.