Assistant Store Manager

Mountain Warehouse is looking for an Assistant Store Manager to join its team in Rouse Hill. This permanent, full-time, onsite role pairs with the Store Manager to drive store performance and create standout customer experiences. The company focuses on practical outdoor gear and service, and this position is a strong fit for someone who enjoys leading a team and shaping how customers feel when they visit the store.

Based in the local area, the role suits an energetic retail leader who wants to develop people, tackle daily operations hands-on, and help build a welcoming shopping environment that reflects the Mountain Warehouse brand. It’s a chance to blend hands-on management with hands-on customer service, in a role that values collaboration and community connections.

If you’re motivated by people, have a knack for turning plans into results, and like belonging to a team that supports growth and brand standards, this could be your next step in retail leadership.

Day To Day Responsibilities At Mountain Warehouse Rouse Hill

Working alongside the Store Manager, the Assistant Store Manager helps steer a motivated, engaged, high-performing team and keeps the day-to-day running of the store on track. They ensure company policies are followed and the Mountain Warehouse standards shine in service, merchandising and overall store presentation.

They lead training and development efforts, keep the team informed on product knowledge, and communicate clearly to maintain alignment and trust across shifts. They also play a part in recruiting and retaining capable staff to sustain a strong, capable team.

Operational focus includes running the store smoothly, maintaining high visual merchandising and housekeeping standards, and prioritising health and safety with regular risk checks to ensure a secure environment for staff and customers. They actively contribute to building a solid team by taking part in recruiting and retention efforts.

On the sales and stock front, they help push toward targets, monitor key performance indicators, oversee stock levels, oversee replenishment, and coordinate deliveries to keep the floor well stocked while putting loss-prevention measures in place to protect profitability.

In terms of customer experience, they lead by example in delivering excellent service at every touchpoint, address feedback promptly to boost satisfaction and loyalty, represent Mountain Warehouse with professionalism, and foster local connections to create a personable, welcoming shopping atmosphere.

Candidate Fit For Mountain Warehouse Rouse Hill Assistant Store Manager

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy, a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

• Experience in recruiting and retaining top talent.
• Background in loss prevention or risk assessment and implementing safety measures.
• Visual merchandising experience to uphold the store’s presentation standards.
• Experience building relationships with the local community or customers.
• Familiarity with Mountain Warehouse branding and product ranges.

Pay And Practical Details For Mountain Warehouse Rouse Hill Assistant Store Manager

The role is a permanent, full-time position based onsite in Rouse Hill. It carries a comprehensive benefits package and a structure that supports ongoing performance and career growth.

There is a Monthly Bonus Scheme that rewards performance beyond the base pay, giving you additional opportunities to recognise your contributions. In addition, a 50% Colleague Discount across Mountain Warehouse and Animal is available, along with a twice-yearly uniform allowance. The firm also offers a generous Colleague Referral Incentive and length-of-service awards, all within a stable, supported environment.

The job is described as onsite, with a full-time schedule typical of retail leadership roles.

Advice For Applicants

Put your strongest retail leadership experience at the top of your resume, focusing on the teams you’ve led, how you improved customer service, and how you maintained store standards.

Prove the must-have skills with concrete examples: share stories about how you trained staff, expanded product knowledge across the team, and kept clear lines of communication to maintain teamwork and alignment. Tie these to customer outcomes and how you supported hitting targets.

Prepare for interviews with stories mapped to leadership, operations, sales performance, and customer experience. Be ready to discuss how you handle risk assessments, health and safety, and loss prevention, and how you’ve recruited and kept capable people in a retail setting. Consider how you would approach the first 30, 60 and 90 days in this role and what success would look like.

Ask a thoughtful question about the role’s impact on the store and community: for example, what metrics define success in the first 90 days, and how the store collaborates with local community initiatives to enhance the customer experience.