Associate Relationship Officer

JobsCloseBy Editorial Insights

Abu Dhabi Islamic Bank is seeking an Associate Relationship Officer in Abu Dhabi to support the Community Banking coverage team with end-to-end operations, account openings, maintenance and service requests for a client portfolio, ensuring accuracy, strong service levels and regulatory compliance. The role requires coordinating with Operations, Compliance, Legal and Risk, managing KYC, ODD updates and licensing documentation, and tracking requests in CRM or BPM while handling routine inquiries and escalating complex issues as needed. Core strengths include basic banking product knowledge, meticulous attention to detail, excellent coordination and time management, and a customer focused, solution driven mindset. To apply, tailor your CV to demonstrate end-to-end processing, regulatory know-how, MS Office proficiency, teamwork, AML awareness and examples of meeting deadlines, and show readiness for on-site UAE work and training.

Role       : Associate Relationship Officer
Location : Abu Dhabi 

Role Purpose:

Provide end-to-end operational and service support to the coverage team within Community Banking.

The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.
    
Key Accountabilities of the role      

 

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.

• Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.

• Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.

• Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.

• Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.

• Handle client routine enquiries within agreed turnaround times and escalate complex issues when required.

• Assist in complaint follow-up and resolution tracking.

• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.

• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.

Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.
 

Specialist Skills / Technical Knowledge Required for this role:
 

•    Basic knowledge of banking products and services.

•    Attention to detail and quality control mindset. 

•    Strong coordination and follow-up skills. 

•        Customer focused and solution-oriented approach. 

Required experience: 

• Bachelor’s degree

• Intern in customer service or administrative role (Preferably in banking)

• Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).

• Ability to work effectively in a team environment. 

• Awareness of AML & Compliance related matters (training will be provided).

• Very good time Management, Planning, Organizing accomplishing tasks against deadlines

• Problem Solving skills