Atlassian IT Support Tech Lead
ValiantysValiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.
As an Atlassian IT Support Team Lead, you’ll be a key technical authority within the Managed Services organization, blending hands-on client delivery with technical leadership, innovation, and service development. You’ll report to the Managed Services Manager. This role involves working with strategic enterprise clients to help them maximise the value of their Atlassian Cloud environment. It’s not a traditional reactive support role: you’ll anticipate needs, spot improvement opportunities, challenge current ways of working, and proactively bring new ideas and solutions to clients.
Alongside client-facing work, you’ll help shape the technical direction of the Managed Services team, explore new Atlassian Cloud capabilities, and turn new technologies into scalable services that can be deployed across the client portfolio. The job is preferably based in Germany and/or requires fluency in both German and English since you’ll work with a German enterprise client and with international teams.
A day in the life of a senior Atlassian expert
In this role you serve as a senior technical authority for complex enterprise Atlassian Cloud environments, guiding architecture and operations while identifying risks and opportunities to improve stability, scalability, and adoption. You’ll provide hands-on support on demanding client needs and shape long-term, sustainable solutions rather than quick fixes.
You’ll help set the technical direction and standards for the Managed Services practice, spotting underused or new Atlassian Cloud capabilities and turning them into repeatable client services. Part of your daily work will be to design scalable offerings such as health checks, optimization services, and advanced analytics that can be deployed across multiple clients.
Innovation sits at the heart of the role: you’ll look for ways Atlassian Analytics, AI, and automation can elevate the client experience and the delivery of Managed Services. Collaboration with international teams is key, so you’ll share successful practices and help scale them across regions, while acting as a technical reference and mentor for the team. You’ll also partner with Sales, Delivery, and Transformation Consulting on strategic engagements and programs, promoting a proactive, consultative mindset focused on ongoing client value.
Shaping the Atlassian managed services
- Must-have: eight to ten plus years in technical consulting, application support, platform operations, or similar enterprise technology environments
- Must-have: deep expertise in Atlassian Cloud and a solid grasp of the broader Atlassian ecosystem, its architecture, and best practices
- Must-have: ability to design scalable, sustainable client solutions and lead technical initiatives with minimal supervision
- Must-have: fluency in German and English
- Must-have: comfort sharing knowledge, guiding others, and influencing technical direction across international teams
Nice-to-have capabilities include a curiosity about Atlassian Analytics, AI, automation, and cloud innovation, plus experience collaborating with Sales, Delivery, and Transformation Consulting on strategic engagements and cross-region scaling of successful practices.
Rewards, schedule and practical details
- 100% covered health insurance for you and your family
- Flexible remote work policy
- Choice of equipment, PC or Mac
- International and multicultural environment
- Supportive and collaborative culture
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.
Advice for applicants
Lead with your Atlassian Cloud leadership in the top section of your resume, highlighting enterprise projects where you shaped architecture, governance, and adoption at scale.
When you describe must-have skills, include concrete examples of how you identified risks, implemented sustainable solutions, and delivered hands-on support for complex client needs in enterprise environments.
During interviews, be ready to discuss how you mentor colleagues, set technical direction, and collaborate with Sales, Delivery, and Transformation Consulting on transformation programs, especially for enterprise clients with German-English requirements.
Ask a targeted question about how the practice leverages health checks, Atlassian Analytics, AI initiatives, and automation, and how successful practices are scaled across regions to serve multiple clients.