Bellman

JobsCloseBy Editorial Insights

Accor is hiring a Bellman for the Queen Elizabeth 2 (QE2), a full-time onsite role in Dubai. You will greet guests, assist with luggage and manage the luggage room and long-term storage, maintain VIP and group arrivals reports, answer inquiries, ensure compliance with key control policies, and oversee safe deposit boxes while coordinating with reservations, sales and housekeeping to maximize guest satisfaction. Opera proficiency, calm and courteous demeanor, and at least one year in a similar role are essential; hospitality background is preferred; fluent English, with additional languages a plus. To apply, tailor your resume to highlight luggage handling, VIP/group experience, PMS familiarity, and security processes, and include a brief cover note connecting QE2 heritage to your service goals.

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

• Greet and welcome guests.
• Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
• Maintain VIP/Group and individual arrivals reports.
• Attend to inquiries and provide accurate information to guests.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

Qualifications

• Proficiency in Opera
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• At least 1 year experience working on a similar role.
• Hospitality background is preferred. 
• Fluency in English; additional languages are a plus.