Bilingual Customer Fulfillment Specialist

JobsCloseBy Editorial Insights

Cascades is seeking a Bilingual Customer Fulfillment Specialist in Etobicoke, Ontario, with a hybrid model (three in-office days Mon Tue and Thu) and hours 10 AM to 6 PM. Salary ranges from $50,000 to $58,000 plus profit sharing, an employee share purchase plan, benefits, wellness programs, and an annual allowance. You will be the main customer contact across the service lifecycle, coordinating with Dispatch, Transportation, Sales, Billing and Operations to ensure accurate on time service while maintaining ERP and CRM data. Ideal candidates have 1–2 years in customer service, fluent English and French, strong problem solving and organizational skills. To apply, tailor your resume with bilingual issue resolutions and cross-team examples, highlight ERP/CRM experience, and show fit with Cascades’ people-centered culture. Apply now.

Welcome to Cascades!

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join ANA VALDIVIESO's team as a Customer Fulfillment Specialist in Etobicoke, Ontario and help build a more sustainable future. 

What’s in it for you 

Taking care of our people is in our nature - so you’ll enjoy:

• Annual salary between $50,000 and $58,000

• Profit sharing and an employee share purchase plan

• A hybrid work model: 3 days in the office (Fixed, Mon/Tues/Thurs)

• Working hours: 10AM-6PM 

• A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan

• An annual allowance to spend on goods and services of your choice

• A yearly wellness program and employee assistance program

• A collaborative, respectful, and people-centered workplace

Your Role

 As a Customer Fulfillment Specialist, you'll be the main point of contact for customers throughout the service lifecycle, ensuring a seamless experience from request to resolution. Working closely with Dispatch, Transportation, Sales, Billing, and Operations teams, you'll help deliver exceptional service while supporting operational efficiency.

Your scope includes:

• Acting as the primary contact for customers and managing inquiries, requests, and service-related issues from start to finish

• Coordinating with internal teams to ensure services are delivered accurately, on time, and according to customer expectations

• Managing customer accounts, service requests, and portal activities while maintaining accurate documentation and records

• Resolving customer concerns and escalations through effective communication and problem-solving

• Monitoring service delivery and proactively identifying opportunities to improve the customer experience

• Maintaining data integrity within ERP, CRM, and customer management systems

• Contributing to continuous improvement initiatives that enhance team efficiency and service quality

What you bring 

You're a natural fit for Customer Fulfillment Specialist if you have:

• 1 to 2 years of customer service, customer success, account coordination, or related experience in a fast-paced environment

• Advanced bilingual communication skills in English and French, both written and spoken

• Strong problem-solving abilities and a customer-first mindset

• Experience working with ERP, CRM, customer portals, or other business systems

• Exceptional organizational skills with the ability to manage multiple priorities and deadlines

• A proactive approach, positive attitude, and ability to work collaboratively across teams

• Strong attention to detail and a commitment to delivering high-quality customer service

If you bring the same care to who you are as to what you do, we'd love to meet you! Apply now and join our team as Customer Fulfillment Specialist in Etobicoke, Ontario. 

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.