BON 26-07 License and Permit Spec I

TEXAS BOARD OF NURSING

Position Description                                                                                               February 2026

I.          TITLE:    License and Permit Specialist I – Licensing (0171) (B14)

II.        DEFINITION: Performs routine to moderately complex (journey-level) licensing and permitting work, receiving, and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving licenses and permits. Provides moderately complex technical and administrative assistance to the Department Supervisor.

III.       QUALIFICATIONS:

            A.        Personal

•           High degree of personal and professional integrity

•           Self-reliant and uses independent judgement.

•           Motivated to accomplish assigned tasks efficiently and effectively.

•           Highly organized and able to prioritize.

•           Communicates respectfully and effectively with co-workers and the public.

•           Honest & punctual

•           Maintains a positive customer service attitude and objectivity.

•           Flexible and able to adjust to change.

            B.        Minimum Qualifications:

•           Graduation from a standard senior high school or equivalent.

•           A minimum of two (2) years’ experience with personal computer operations and processing software (MS Word, Excel, Teams, and Outlook).

•           Two (2) years of experience in customer service, administrative, or technical support work in a regulatory or office setting. Experience and education may be substituted for one another.

•        Two (2) years experience in composing business documents with effective use of grammar, and audience appropriate content.

•       Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure.

Preferred Qualifications:

•           Graduation from an accredited four-year college or university with major coursework in a related field is preferred.

•           Experience in professional licensing or credentialing is a plus.

•           Demonstrated interest in public service or regulatory compliance is preferred.

•           Three (3) years of experience working in a business administration office or professional setting.

            C.        Knowledge, Skills and Abilities

•           Ability to communicate effectively both orally and in writing.

•           Ability to organize, file, record, and retrieve information and data.

•           Ability to engage in a collaborative, results-oriented team environment.

•           Ability to prioritize workload and shifting priorities to ensure deadlines are met.

•           Knowledge of appropriate office techniques, equipment, and procedures.

•           A desire to self-reflect, give/receive feedback and continuously improve.

•           Ability to establish and maintain effective working relationships with supervisor and other agency personnel.

•           Ability to apply policies and procedures.

IV.       WORK SUPERVISED BY:   Licensing Supervisor

V.         FUNCTIONS:

A.              Licensing

•           Processes standard nurse licensure applications for renewal, endorsement, and/or examination with guidance as needed.

•           May process continuing education audits.    

•           May conduct standard level review of credential evaluation service (CES) reports.

•           May process Texas Affidavit of Graduations (AOG).

•           Provides general support to team members and assists during vacancies or peak periods or as other needs arise.

•           Serves as a resource to agency staff regarding licensing issues.

•           May serve as licensing troubleshooter.

•           Maintains and supports open communication to promote teamwork in accomplishing department functions.

B.           Departmental and Operational Support

•           Maintains filing, record-keeping, and records management systems.

•           Responds to inquiries and interprets rules, regulations, policies, and procedures.

•           Ensures workflow is maintained to meet performance measures.

•           Compiles and enters data for databases, summaries, or reports.

•           Assures work requirements are completed within time limits established; anticipates delays in completion date and makes alternative plan and/or notifies supervisor.

•           Responds to a high volume of regulatory requirement messages and emails.

•           Maintains detailed updates to online databases.

•           Completes specific tasks and special assignments as needed.

•           Maintains high attention to detail while working on multiple applications, files, and inquiries.

•           Performs detailed and repetitive assignments in updating files.

•           Understands and clearly interprets policies and procedures regarding the licensing requirements and processes to other staff and the public.

•           Receptively participates in training from experienced staff; may assist in onboarding new team members.

•           Performs related work as assigned.           

 C.        Provides administrative services as needed.

•           Provides clear and understandable written and email correspondence in a timely manner to requests for information regarding agency and department issues.

•           Responds respectfully and effectively to department callers and walk-ins to agency in a timely manner.

•           Files records, forms, and other department materials in an organized and readily accessible manner.

•           Performs other work-related duties assigned.

VI.       CONDITIONS OF EMPLOYMENT

•           Refer to human resource manual

•           This position is non-exempt from the Fair Labor Standards Act

The Texas Board of Nursing is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran in its hiring and recruitment process. Veterans' and former foster youth employment preferences are granted as required by law. The Texas Board of Nursing participates in E-Verify, and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

MILITARY CROSSWALK:

ARMY: Enlisted: No military equivalent Officer: No military equivalent

NAVY: Enlisted: SN, YN, YNS Officer: No military equivalent

COAST GUARD: Enlisted: YN Officer: PERS

MARINE CORPS: Enlisted: 0100, 0111 Officer: 0170

AIR FORCE: Enlisted: 3F5X1 Officer: No military equivalent

SPACE FORCE: Enlisted: No military equivalent Officer: No military equivalent

III.       QUALIFICATIONS:

            A.        Personal

•           High degree of personal and professional integrity

•           Self-reliant and uses independent judgement.

•           Motivated to accomplish assigned tasks efficiently and effectively.

•           Highly organized and able to prioritize.

•           Communicates respectfully and effectively with co-workers and the public.

•           Honest & punctual

•           Maintains a positive customer service attitude and objectivity.

•           Flexible and able to adjust to change.

            B.        Minimum Qualifications:

•           Graduation from a standard senior high school or equivalent.

•           A minimum of two (2) years’ experience with personal computer operations and processing software (MS Word, Excel, Teams, and Outlook).

•           Two (2) years of experience in customer service, administrative, or technical support work in a regulatory or office setting. Experience and education may be substituted for one another.

•        Two (2) years experience in composing business documents with effective use of grammar, and audience appropriate content.

•       Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure.

Preferred Qualifications:

•           Graduation from an accredited four-year college or university with major coursework in a related field is preferred.

•           Experience in professional licensing or credentialing is a plus.

•           Demonstrated interest in public service or regulatory compliance is preferred.

•           Three (3) years of experience working in a business administration office or professional setting.

            C.        Knowledge, Skills and Abilities

•           Ability to communicate effectively both orally and in writing.

•           Ability to organize, file, record, and retrieve information and data.

•           Ability to engage in a collaborative, results-oriented team environment.

•           Ability to prioritize workload and shifting priorities to ensure deadlines are met.

•           Knowledge of appropriate office techniques, equipment, and procedures.

•           A desire to self-reflect, give/receive feedback and continuously improve.

•           Ability to establish and maintain effective working relationships with supervisor and other agency personnel.

•           Ability to apply policies and procedures.