JobsCloseBy Editorial Insights
Vancouver Coastal Health is seeking a full‑time Booking Clerk/Secretary to support client and family centered care. You will schedule appointments and follow ups, maintain calendars for physicians, print schedules, adapt to changing demands, manage patient charts and data entry in computerized systems, arrange transport, and handle reception duties. Requirements include Grade 12 plus two years related experience or equivalent, knowledge of medical terminology, 40 wpm typing, strong communication and organizational skills, computer proficiency, and the physical ability to perform duties; Criminal Records Check may be required. Internal applicants apply via the Internal Career Portal before the closing date; internal postings close at 8:00 AM PT. Vancouver Coastal Health values equity and diversity.
Description
JOB SUMMARY:Within the context of a client and family centered care model and in accordance with established vision and values of the organization, position provides scheduling/booking, clerical and reception functions for the area. Duties include scheduling and booking a variety of client/patient appointments and follow up visits, tests and referrals, maintaining appointment calendars for all designated physicians and/or other designated health care professionals, maintaining and printing daily schedules that integrate activities from various sites as needed, rearranging schedules to meet changing demands/requests and preparing and confirming client/patient information. Maintains client/patient charts entering data into a computerized system and updating statistics on client/patient attendance. Arranges for patient transportation. Provides clerical functions that include typing technical and non-technical materials proficiently utilizing a variety of computer software applications such as word processing, spreadsheet, database and presentation software. Provides reception services by greeting clients/patients and others and directing them to appropriate areas and/or responding to general inquiries. Answers and responds to phone messages or forwards callers to appropriate health care professional or other personnel. Maintains departmental equipment, supplies and filing systems. Performs timekeeping functions for designated staff as required.
QUALIFICATIONS:Education & Experience Grade 12, two year’s recent, related experience or an equivalent combination of education, training and experience.Knowledge, Skills & AbilitiesAbility to deal with others effectively.Knowledge of medical terminology.Ability to communicate effectively both verbally and in writing.Ability to organize work.Ability to operate related equipment.Ability to keyboard at 40 w.p.m. Physical ability to carry out the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
Details
At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.
