Branch Lead - Permanent Full-Time - Halifax, NS

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Chit Chats is seeking a permanent full-time Branch Lead in Halifax to run daily branch operations, coach a team, ensure compliance and service, and partner with Support, Compliance and Returns to resolve issues while beating targets. The role blends leadership with hands-on duties such as merchandising, inventory management, safety and housekeeping, end-of-day reporting, and occasional loading or administrative tasks. Hours are Monday to Friday 9:30 to 5:30, onsite in Halifax. Essential qualifications include 2 years in branch or store customer service, proficiency with Moneris and Microsoft Office, and the ability to multi-task and stand for long periods. Tips: tailor your resume to highlight leadership, process improvements, and compliance, provide concrete metrics, and show alignment with our values of honesty, trust, teamwork, and customer focus.

Company Description

Chit Chats’ vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and price borders to create a seamless, borderless, and boundless world of opportunity for Canadians.

We value all of our clients. Our success has been built by honesty, trust, determination, and delivering on our promises. Our staff must be loyal and committed to the business.  Customs compliance and customer service are our top priorities. We value hard work, diversity, teamwork, and respect.

Job Description

Job Description

As Branch Lead, you are responsible for all day-to-day operations of your assigned branch. You ensure your team delivers a delightful, low-cost and easy-to-use service to clients while meeting all compliance expectations. You train and coach your team to be cohesive, healthy and engaged. You start each day by getting together with your team to review new communications, workflows and goals.

You lead by example and guide your team to assist clients to find the right solutions for their shipping challenges. You work cohesively with our Client Support, Compliance and Returns teams when troubleshooting client issues, and you work hard to exceed your allocated daily target to keep above your monthly trend. You dedicate part of your day to working alongside your team, merchandising products and signage to uplift the store's visual appearance and communication.

 And, at the end of the day, you ensure your team delivers an end-of-day report, highlighting the key daily numbers and creating an action plan for the following day based on your weekly plan. 

Responsibilities to Clients and Partners

• Oversees all branch operations to ensure strict adherence to all compliance expectations, policies and procedures
• Establishes and implements values, vision and mission into everything we do
• Be a voice and ear for the team as well as for the business and the clients
• Provides coaching, training and guidance to all branch personnel and mitigates conflict resolution
• Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business
• Promotes employee satisfaction with Employee Retention a key goal
• Provides support and regular feedback to the Executive Management Team
• Responsible for the cleanliness, safety, and organization of the branch
• Manages inventory effectively
• Responsible to ensure full compliance with all company safety and risk management policies and procedures
• Some receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to face 
• Ensure the compliance of shipments and reviews are completed thoroughly and accurately
• Responsible for educating clients on shipment compliance needs (Canadian, US, Internationally re: restrictions, weight, dims, packaging) 
• Ensure batch accuracy during processing and uses the appropriate indicators for batch identification
• Responsible for complete BOL should be true and accurate 
• Must possess the ability to provide proper and appropriate documentation/escalation of shipment and client challenges or inquires 
• Ensure shipment processing and compliance reviews are completed within a timely manner
• Must support Drivers with loading and unloading freight. 
• Perform fulfillment tasks as needed (picking, packing, shipping, charging etc.).
• Additional responsibilities as required

Competencies

• Client Service

• Anticipation and responsiveness

• Solution provider

• Attention to detail

• Teamwork and Organizational skills

• Interpersonal skills 

Qualifications

• Currently, branch hours are Monday to Friday 9:30 am - 5:30 pm.
• Two (2) years of branch/store customer service experience required.
• P&L experience preferred.
• Strong computer skills including expertise with Moneris, Google docs and Microsoft Office.
• Willing to accept full accountability for branch operations.
• Ability to stand for long periods of time.
• Heavy lifting may be required.
• Ability to multi-task with attention to detail and remain positive.
• Must be proactive and happy to help our logistics process to run smoothly, jumping in where necessary to help out.
• Excellent communication skills, both verbal and written.
• Strong Typing Skills -Minimum 50 WPM. 
• 1+ years opening and closing Office.
• 1+ years office administration experience.
• Possess a passion for serving people, going above and beyond and making it right for the customers
• Trustworthy, organized, reliable and has a positive outlook.

Additional Information

Additional Information

• Class 1 safety shoes required (green triangle patch).

• This is a permanent full-time position.

• Pay rate: $18.25 per hour.

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment. As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.