Branch Teller and Services Officer (UAE National role) - Dubai

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HSBC is hiring a UAE National Branch Teller and Services Officer in Dubai to deliver premium customer service, manage large-volume transactions with proper controls, handle cheque returns and the associated notifications, and ensure compliance with FIM and Bank procedures. The successful candidate will have prior experience in customer due diligence, document processing and banking operations, be proficient in English and Arabic, and demonstrate a client centred attitude with a readiness to go the extra mile. A UAE recognized graduation is essential for visa/work permit, with required attestations for degrees from outside the UAE. To apply, tailor your CV to highlight relevant banking experience, emphasize your UAE nationality, and submit via the HSBC careers site, ensuring data privacy consent.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. 

In this role, you will:

• Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types.
• Managing significant volumes of transactions of large amount and process them with appropriate authorisation and controls.
• Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time.
• Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch.
• Delivery of Cheque returns to the customers as per procedure, notifying customers for returned cheques and updating in system.
• Ensure records are being sent for scanning to be filed and indexed under Filing.

To be successful in the role, you should meet the following requirements:

• Prior experience in customer due diligence, document processing and bank processing related roles is must
• Experience of successfully handling customers via email, phone line and face to face meetings
• Excellent command in spoken in written English and Arabic
• Customer centric and ready to go an extra mile to provide best in class service to clients
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE

You’ll achieve more at HSBC.

www.hsbc.com/careers                                                     

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.