Brand Ambassador, Experience

JobsCloseBy Editorial Insights

Canada Goose is seeking a full-time Brand Ambassador, Experience in Chatswood Chase, NSW, Australia, onsite, to deliver an exceptional guest experience that embodies the brand’s authentic luxury. You’ll drive store performance through personal sales targets, accurate POS handling, stock and inventory care, and compliant operational execution while upholding Visual Merchandising standards and participating in product knowledge sessions. The ideal candidate has luxury retail experience, a proven sales track record, excellent communication, and thrives in a fast-paced, collaborative environment; Mandarin is a plus. Benefits include a competitive Total Rewards program, growth opportunities, Goose Rewards and ICON Rewards, and CG Gives. To apply, tailor your resume to highlight luxury clienteling, CX results, and alignment with Canada Goose values, and be prepared to share how you’ve boosted customer experience scores. If you need interview accommodations, email [email protected]. There are multiple interview options.

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Location:

Chatswood

Address:

345 Victoria Avenue Chatswood, New South Wales 2067 Australia

Job Title:

Brand Ambassador, Experience

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam.  We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. 

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. 

Position Overview:

Job Purpose:

We are seeking experienced luxury lifestyle retailers to join the Canada Goose team in Chatswood Chase on a Full Time permanent basis.

The Brand Ambassador, Experience role is accountable for creating and providing an outstanding guest experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team. Execute store functions relating to operational efficiency that impact the overall quality of the guest experience. Ensure excellence in all areas and maintain Canada Goose’s expectations of quality and authenticity. 

What You’ll Do

Store Financial Performance:

• Contribute to the store’s overall target by achieving productivity standards

• Achieve or exceed personal sales targets that may vary depending on seasonality

Engagement:

• Contribute to a positive store environment through effective communication, teamwork, and partnership with brand ambassadors and the store management team

• Attend and participate in all store meetings, events, and product knowledge sessions

• Demonstrate values and behaviours consistent with Canada Goose’s culture

Operational Excellence:

• Compliant with store operating procedures to minimize store shrink 

• Handle all Point of Sale (POS) transactions in compliance with company standards

• Ensure overall accuracy in inventory and proper organisation and care of Canada Goose’s products

• Support in the upkeep of overall physical store maintenance and standards

• Responsible for maintenance of the Visual Merchandising directives

• Other responsibilities may be added to meet the needs of the business

Customer Experience:

• Ensure an outstanding guest experience through operational efficiency (such as: stock room management, cash wrap experience and sales floor best practices)

• Drive our CXE Score

Let’s Talk About You

• Previous retail experience in a customer focused environment is preferred

• Demonstrates Canada Goose’s values of passion, relentlessness, entrepreneurship, and authenticity

• Proven record of successful sales performance

• Experience working with affluent and luxury brands is an asset

• High-volume traffic experience is an asset

• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)

• Strong organizational skills and keen attention to detail

• Ability to work efficiently in a fast-paced and team-oriented environment

• Good understanding of inventory management and point of sale systems

• Excellent communication and interpersonal skills

• Self motivated, able to work independently and know when to seek guidance

• Basic skills in Microsoft Office, specifically, Word and Excel

• Good command of English

• Fluent in Mandarin will be an advantage

What’s in it For You?

• A company built on Canadian roots and heritage

• Your work is recognized with a comprehensive and competitive Total Rewards Program

• Opportunities for career growth through numerous internal and external programs

• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards

• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• Inspiring leaders and colleagues who will lift you up and help you grow

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: [email protected].