Business Account Coordinator

JobsCloseBy Editorial Insights

Valeo Foods is seeking a 6-month FTC Business Account Coordinator in Norwich with hybrid working to deliver end-to-end customer service, managing sales orders from receipt to dispatch while coordinating with production planning, warehousing, distribution, invoicing and 3PL to meet service levels. This fast-paced FMCG role rewards accuracy, proactive problem solving and strong cross-functional collaboration. The ideal candidate will have FMCG or food manufacturing customer service experience, be confident with ERP and MS Office, and manage high-volume orders, EDI and multiple stakeholders. Key traits are customer focus, organisation, clear communication and adaptability. Benefits include 37.5 hours, pension up to 10%, staff and retailer discounts; apply with concrete examples of ERP/EDI experience and process improvements, and tailor your CV to demonstrate you are a true customer champion.

Company Description

At Valeo Foods UK we bring together a family of much-loved UK food brands supported by the scale and ambition of a global investment partner. From Kettle’s bold crunch to Rowse’s natural sweetness, through to Matthew Walker and Barratt Sweets, our portfolio blends heritage, craft and category-leading innovation.

Alongside our branded portfolio, we are also one of the UK’s largest suppliers of private label products, partnering with major retailers to deliver quality and category expertise that meets the needs of millions of households every week.

As a business, we’re on a journey of transformation. We’re strengthening our operations, driving quality and investing in our people. It’s an exciting, fast-moving environment where heritage meets new thinking, and where every colleague contributes to shaping the future of food across the UK.

Join us and play your part in building the next chapter of some of Britain’s most loved brands.

Job Description

Location: Norwich (hybrid)
Contract: FTC (6 months)
 

About the role

We’re looking for a Business Account Coordinator (6 months FTC) to deliver a best‑in‑class, end‑to‑end service to our customers. Acting as a true customer champion, you’ll manage sales orders from receipt to dispatch, liaising closely with customers and internal stakeholders to ensure agreed service levels are met and exceeded.

This is a fast‑paced role within an FMCG food manufacturing environment, where accuracy, communication and a proactive mindset are key. You’ll work cross‑functionally with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience.

Qualifications

What we’re looking for

Experience & knowledge

• Previous experience in a Customer Services role, ideally within FMCG or food manufacturing
• Confident using ERP systems and Microsoft Office applications
• Experience of working with high-volume orders, EDI and multiple stakeholders
• Exposure to continuous improvement initiatives is desirable

Skills & behaviours

• Strong customer focus, with the ability to build long‑lasting relationships
• Highly organised with the ability to prioritise and manage deadlines effectively
• Clear and confident communicator, both internally and externally
• Proactive problem‑solver with good decision‑making skills
• Collaborative team player who thrives in a fast‑moving environment
• Positive, adaptable and open to change

Additional Information

• 37.5 hours a week (hybrid working)
• Excellent Career Opportunities
• Matched pension scheme up to 10%
• Death in service
• Cycle to work scheme
• Retailer discount platform
• Staff discount 
• And plenty more!