Business Administrator

Purpose of the role

We have a great opportunity for a Business Administrator to join the team based at the Portsmouth depot, PO6 1TA. You will provide essential administrative support to the Performance and Quality Team within the Portsmouth PFI contract on a 10-month fixed term basis covering maternity leave. The role plays a key part in ensuring accurate, timely and well-organised administrative processes that support operational delivery, performance reporting and customer service. The Business Administrator will be responsible for supporting a wide range of business and operational administration tasks, helping to maintain accurate records, assist with reporting requirements and ensure smooth day-to-day office and contract support functions throughout the duration of the maternity cover period.

Main Responsibilities

The Business Administrator will provide front-of-house support by covering reception duties, welcoming visitors and ensuring health and safety procedures are followed. They will support the production and distribution of customer communications, including letters to residents regarding planned works such as gully cleansing and deep cleans. The role includes maintaining accurate records across multiple systems, including logging health and safety statistics, waste transfer notes in SmartWaste, customer enquiries in CONFIRM, customer compliments and satisfaction survey results, and updates to internal staff directories. The Business Administrator will assist in the production and updating of performance reports, property management records and other contract documentation. Additional responsibilities include general administration such as electronic filing, document formatting, PDF creation, booking meetings and minute taking. The role will also support data accuracy, reporting requirements and continuous improvement activity within the team, along with undertaking ad hoc administrative duties as required. Participation in relevant training will be expected to support system knowledge and personal development during the contract period.

Ideal Candidate

The ideal candidate will have previous experience in an administrative or customer service role and will be confident using Microsoft Word, Excel and Outlook. Strong organisational skills and attention to detail are essential, along with the ability to manage multiple priorities and time-sensitive tasks effectively. The successful candidate will demonstrate excellent communication skills and the ability to interact professionally with colleagues, customers and stakeholders at all levels. A proactive attitude, strong work ethic and willingness to support a busy operational environment are key to success in this role. They will be comfortable working both independently and as part of a team, with the ability to adapt quickly to changing priorities. Experience in data entry, reporting systems or contract-based environments would be beneficial, as would a strong commitment to delivering high-quality customer service.

Package Description

Here at Colas, we offer a great total compensation package, including:

• A salary between £24,000 and £29,000 PRO RATA for 10 months
• Our Colas Pension Scheme has combined contributions of up to 10%
• Life Assurance Scheme which is x4 basic salary
• 25 days annual leave per year + Public Holidays 
• Holiday Purchase & Selling Scheme
• Hybrid Working Scheme (dependent on the role)
• Family-Friendly Benefits, including Enhanced Maternity and Paternity Pay
• Opportunities to study towards a fully funded Professional Qualification
• Ongoing personal / professional development
• Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal