Business Analyst CRM

JobsCloseBy Editorial Insights

Synechron seeks a CRM experienced Business Analyst for a Geneva Private Bank. You will gather and analyze client requirements, draft functional specs for the Luxembourg development center, support Geneva IT teams, ensure integration through FATs, and coordinate testing while providing L3 production support. Ideal candidates hold a CS degree or equivalent, have banking BA experience, strong wealth management and CRM knowledge, solid SQL skills, and familiarity with Agile Scrum and APIs (JSON, XML, Postman, Swagger). Fluency in French and English and Swiss residency are required. To apply, tailor your CV to highlight CRM and banking projects, show testing and integration successes, and demonstrate collaboration in international teams; include a cover letter and note willingness to work onsite in Geneva with Luxembourg center.

Company Description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Consulting, Design, Cloud, Data, and Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Blockchain and Artificial Intelligence to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,200+, and has 60 offices in 20 countries within key global markets.

For more information on the company, please visit our website or LinkedIn community.

Why join Synechron ?

We are in constant search for talented and enthusiastic people who are passionate about working with our clients and being the best ambassadors for our company.

Job Description

To reinforce the Synechron Switzerland team, we are looking for a Business Analyst with experience in Client Relationship Management. Our mission is for one of our clients, a Private Bank in Geneva.

• Participating in gathering, analyzing client requirements, and writing detailed functional specifications needed for development center of our client, based in Luxembourg;
• Supporting and assisting the IT teams based in Geneva during various cycles;
• Ensuring the proper integration of the solutions under your responsibility into the bank's overall information system by conducting FATs/integration tests;
• Supporting and coordinating testing phases with end users;
• Providing level 3 support in case of production incidents.

Qualifications

Your profile and skills:

• You hold a degree in Computer Science (University, HES, Federal Diploma, EPF) or possess equivalent qualifications.
• You possess a previous experience as a Business Analyst in the banking sector.
• You demonstrate excellent knowledge of wealth management, investment strategies, and financial products.
• You possess strong expertise in CRM-related activities.
• You thrive in collaborative environments, working closely with colleagues to achieve shared goals.
• You display strong analytical skills, combined with a talent for problem-solving.
• You work autonomously and can independently analyze data from multiple systems.
• You are proficient in SQL query languages and tools for accessing and managing databases.
• You have solid knowledge and practical experience with Agile methodology, particularly Scrum.
• You are familiar with APIs and related tools, including JSON, XML, Postman, and Swagger.
• You communicate fluently in both French and English and enjoy working in an international environment.
• You are a Swiss resident.

Additional Information

What we offer you:

• An enriching, dynamic, and stimulating professional experience.
• Professional stability with a long-term contract.
• Monthly support to finance your lunches.
• The opportunity to be part of a multicultural, supportive, hardworking team driven by values.
• Up to 3 days of training per year.
• A competitive salary package.
• Free and unlimited access to our global E-learning platform -> Over 16,000 modules available.
• Annual license to access our banking/finance profession training platform to enhance your knowledge of various banking/financial professions and stay professionally updated.
• Support, proximity, regular feedback, and exceptional event.
• A certified working environment - GREAT PLACE TO WORK.

If you believe you are the right candidate, please submit your application! We look forward to receiving your application.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.