Business Analyst - Digital

Business Analyst – Digital

The Digital team at easyJet holidays sits at the centre of how we build, improve and deliver our online products. As a Business Analyst, you'll work alongside Product Owners, engineers, UX designers and delivery leads to turn strategic initiatives into working products. We're hiring two Business Analysts right now, one to focus on our Book product area and one on Service, so whichever area matches your background, there's a role here for you.

You'll be responsible for owning the requirements process end-to-end in your product area, acting as the link between the business and the technical teams delivering change.

You will be responsible for:

• Gathering, documenting, analysing and challenging business requirements across your product area
• Owning requirements from discovery through to delivery, with progressively more detail documented at each stage
• Working closely with Product Owners, engineers and UX to translate ideas into clear, testable user stories using tools like JIRA and Confluence
• Mapping current and future-state customer journeys and business processes to identify where improvements can be made
• Making sure changes fit within the wider system architecture
• Keeping business areas informed and involved throughout the change lifecycle so they retain ownership of their processes
• Identifying, reporting and helping to manage risk as it arises
• Supporting the identification and validation of benefits

What you'll bring to the team:

• Experience gathering and shaping requirements across digital products, ideally within a booking, e-commerce or service context
• Confidence working with agile delivery methods, including writing user stories and acceptance criteria using BDD
• Strong analytical skills, including process mapping, gap analysis and root cause analysis
• A good understanding of how websites are structured, including integration points between front-end and back-end systems
• Clear communication skills, with the ability to work across both business and technical teams 
• Experience managing stakeholder relationships at different levels of an organisation
• Travel industry or holidays experience is a plus, but not essential

What’s in it for you:

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 7% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

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