Business Development officer - PL Sales.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

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Mashreq is seeking a Business Development Officer for PL Sales in Injaz RBG PL Fulfillment, a full time onsite role in the United Arab Emirates. The role focuses on achieving monthly KPIs, directing telesales to meet targets, maintaining service standards, and managing outbound relationships for Personal Loan sales and fulfillment while driving revenue through Personal Banking. You will support efficient customer service, growth through targeted segment penetration, and manage leads in CRM with timely follow ups and issue resolution. Ideal candidates have 1-2 years in Personal Banking, strong analytical and product skills, and a diploma or high school. Tips: quantify results, tailor CV to KPI outcomes, highlight CRM and cross selling, ensure UAE work eligibility, and include a concise cover letter.

Job Purpose

• To achieve monthly KPIs assigned
• To ensure that telesales activities are directed to meeting sales targets.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
• To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
• Generating revenue through Personal Banking Personal Loan Sales.
• Ensuring end to end customer service, ensuring quality growth in earnings through focused penetration of target segments with optimal risk propositions.

Dimensions

• Analysis of leads received.
• Conversion of leads into “sale”
• Updating of all systems as per the call with the customer.
• Processing of the request or offer given to the customer.
• Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. 
• Maintain records of all approvals and requests and reports handled.

Key Result Areas

• Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.
• Acquire new Business through Cross sell to increase penetrations.
• Managing assigned Leads via CRM within the agreed TAT (Drop Offs).
• Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.

Knowledge Skills and Experience

• Strong analytical, logical skills
• Sound market knowledge and Personal Banking understanding.
• Sound technical skill set across diverse products.
• Diploma / Highschool, 1- 2 years of relevant work experience in Personal Banking in the functions of PMU/ Relationship Management/ Tele Sales/Services.